[rt-users] RT Update and Bulk Update

[Kenneth Crocker]

Hossein,


	AAHH! Now I understand. I thought you were just talking about the way 
it updates. You want THAT without the automatic email when the ticket 
status is changed. HHHMM. I wonder if there is a way to identify when 
the transaction is coming from bulk update? Then you could use that in 
your scrips for resolve, etc. I'mnot sure how to do that. sorry.

Kenn
LBNL

On 4/2/2008 12:18 PM, Hossein Rafighi wrote:
> No. What I want is a way NOT to send email to "Admin Cc" or "Cc" people 
> when ticket(s) are resolved through Bulk Update. I tried "Remove Admin 
> Cc:" but to no avail. I can easily accomplish this when I am resolving 
> tickets individually by checking the boxes next to Admin Cc and Cc names 
> and then clicking on "Save changes" button, but the "Save changes" 
> button is not available in Bulk Update and I don't know how else to do a 
> bulk update  without sending email to Admin Cc and Cc people.
> 
> 
> Cheers,
> Hossein
> 
> 
> Kenneth Crocker wrote:
>> Hossein,
>>
>>
>>     UH, actually, I thought that clicking the "Update" button for 
>> "Bulk Update" (after one has made the type of changes they want to 
>> happen to a bunch of tickets, un-checking any ticket that is NOT to be 
>> changed) WAS, in fact, a "Save Changes" button. It may not say it but 
>> IT certainly ACTS like it. Do you just want to change the Title on the 
>> button? The action/results are the same so I don't really understand 
>> the problem.
>>
>>
>> Kenn
>> LBNL
>>
>> On 4/2/2008 8:29 AM, Hossein Rafighi wrote:
>>> Hi all,
>>>
>>> I have a question regarding RT update verses Bulk Update. If we don’t 
>>> wish a message to be sent to a Cc or Bcc member of any given ticket 
>>> we have to check a box in front of their name(s) and then click on 
>>> “Save changes” button, then click on the “Update Ticket” to 
>>> accomplish this which is not a big deal, unless we went wrong during 
>>> the installation. However, the “Save changes” button is not available 
>>> in Bulk Update. Is this by design? If not, can it be added? Is there 
>>> any other way script or otherwise to achieve this? We are using RT 3.6.4
>>>
>>> Many thanks in advance for your replies,
>>> Hossein
>>>
>>
>