[rt-users] RT Update and Bulk Update

Kenneth Crocker KFCrocker at lbl.gov
Wed Apr 2 15:27:15 EDT 2008


	AAHH! Now I understand. I thought you were just talking about the way 
it updates. You want THAT without the automatic email when the ticket 
status is changed. HHHMM. I wonder if there is a way to identify when 
the transaction is coming from bulk update? Then you could use that in 
your scrips for resolve, etc. I'mnot sure how to do that. sorry.


On 4/2/2008 12:18 PM, Hossein Rafighi wrote:
> No. What I want is a way NOT to send email to "Admin Cc" or "Cc" people 
> when ticket(s) are resolved through Bulk Update. I tried "Remove Admin 
> Cc:" but to no avail. I can easily accomplish this when I am resolving 
> tickets individually by checking the boxes next to Admin Cc and Cc names 
> and then clicking on "Save changes" button, but the "Save changes" 
> button is not available in Bulk Update and I don't know how else to do a 
> bulk update  without sending email to Admin Cc and Cc people.
> Cheers,
> Hossein
> Kenneth Crocker wrote:
>> Hossein,
>>     UH, actually, I thought that clicking the "Update" button for 
>> "Bulk Update" (after one has made the type of changes they want to 
>> happen to a bunch of tickets, un-checking any ticket that is NOT to be 
>> changed) WAS, in fact, a "Save Changes" button. It may not say it but 
>> IT certainly ACTS like it. Do you just want to change the Title on the 
>> button? The action/results are the same so I don't really understand 
>> the problem.
>> Kenn
>> On 4/2/2008 8:29 AM, Hossein Rafighi wrote:
>>> Hi all,
>>> I have a question regarding RT update verses Bulk Update. If we don’t 
>>> wish a message to be sent to a Cc or Bcc member of any given ticket 
>>> we have to check a box in front of their name(s) and then click on 
>>> “Save changes” button, then click on the “Update Ticket” to 
>>> accomplish this which is not a big deal, unless we went wrong during 
>>> the installation. However, the “Save changes” button is not available 
>>> in Bulk Update. Is this by design? If not, can it be added? Is there 
>>> any other way script or otherwise to achieve this? We are using RT 3.6.4
>>> Many thanks in advance for your replies,
>>> Hossein

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