[rt-users] Due Date in Ticket Creation Page

[Gene LeDuc]

Hi Steve,

We use both the RT web piece and php front ends; the choice for us depends 
on who is creating the ticket.  If a queue has tickets that are primarily 
created by users, we use php.  This lets me do a lot of sanity-checking on 
the data before a ticket ever gets created.  For queues whose tickets are 
entered by our staff, we use RT's web piece - saves the hassle and 
potential security issues of writing an unnecessary php app.  Using php 
also helps us mitigate the effects of spam; if an incoming e-mail arrives 
at a queue that is only supposed to get php messages then it must be in a 
specific format.  If the format is wrong, or if it comes from the wrong 
address, then we just delete the ticket in the OnCreate scrip and it goes 
away without anyone getting bogus notifications.

Regards,
Gene

At 08:42 PM 4/2/2008, Stephen Cochran wrote:
><stuff deleted>
>
>In the archives I noticed a lot posts referencing using PHP etc as a
>front end and just having the forms send mail to RT to be processed
>in. Is that typical, ie what most people do to provide a more flexible
>interface (ajax, etc)?
>
>Thanks,
>Steve


-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University