[rt-users] Problem, cannot restart HTTPD

jmoseley at corp.xanadoo.com jmoseley at corp.xanadoo.com
Tue Apr 8 09:05:29 EDT 2008

This says it all:

The RT_* files are set as root:apache and the permission is set to 500

How is the Apache process (running as user 'apache', I assume) supposed to
access your RT configs if they have no permissions to do so?  Chmod those
files to 640 or something similar - that should fix your problem.

James Moseley

             "Nelson Pereira"                                              
             <npereira at protus.                                             
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                                       [rt-users] Problem, cannot restart  
             04/08/2008 07:58                                              


Did something and not sure what…:

[Tue Apr 08 09:00:00 2008] [error] \nRT couldn't load RT config file
/opt/rt3/etc/RT_SiteConfig.pm as:\n    user: root \n    group: root\n\nThe
file is owned by user root and group apache.  \n\nThis usually means that
the user/group your webserver is running\nas cannot read the file.  Be
careful not to make the permissions\non this file too liberal, because it
contains database passwords.\nYou may need to put the webserver user in the
appropriate group\n(apache) or change permissions be able to run
succesfully.\n\nUndefined subroutine &RT::loc called at
/opt/rt3/etc/RT_SiteConfig.pm line 24.\nCompilation failed in require at
/opt/rt3/lib/RT.pm line 152.\nBEGIN failed--compilation aborted at
/opt/rt3/bin/webmux.pl line 78.\nCompilation failed in require at (eval 2)
line 1.\n
[Tue Apr 08 09:00:00 2008] [error] Can't load Perl file:
/opt/rt3/bin/webmux.pl for server netnet-ems.protus.org:0, exiting...

The RT_* files are set as root:apache and the permission is set to 500

What do I need to do to get this file to run?

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 Senior Network Administrator           pic26500.gif)www.MyFax.com         
 Protus IP Solutions Inc.                                                  
 npereira at protus.com                                                       
 phone: 613.733.0000 ext.528                                               
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