[rt-users] notify ticket owner

[Nelson Pereira]

What permissions need to be put and where, so that the ticket owner
receives a notification that the requestor updated the ticket?

 

Also, when a requester sends an NEW email ticket to RT, in the response,
is there a way they can go to a website, and without a login, simply see
the status of the ticket?

 

 

Nelson Pereira 
Senior Network Administrator 

Protus IP Solutions Inc. 
npereira at protus.com 
phone: 613.733.0000 ext.528 
MyFax: 613.822.5083 
www.myfax.com 

Refer your friends and colleagues to MyFax! 
Click here for more information.
<http://www.myfax.com/referral_program.asp>  

  <http://www.myfax.com> 

 

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