[rt-users] Approval queue for network changes

Nelson Pereira npereira at protus.com
Wed Apr 9 14:48:13 EDT 2008



OK, I've read the wiki on Creating Approvals In RT and

Although I have a hard time figuring out what needs to be done.


The Manager wants the ability for his staff to send emails to nsapprove 

And for him to receive a notification for this email that gets put in
the ___Approvals queue.


So I enabled the ___Approvals queue, but when we send an email to it, he
gets notified as he's a watcher, 

But he does not know (or even I) what to do next... There is no Approve
button or what have you...


So what is the function exactly of the ___Approvals queue?

The templates and scripts are already there by default so I thought this
would work right out of the box, but does not seem so.


Is there a detailed howto on creating this type of approvals?



Nelson Pereira 
Senior Network Administrator 

Protus IP Solutions Inc. 
npereira at protus.com 
phone: 613.733.0000 ext.528 
MyFax: 613.822.5083 

Refer your friends and colleagues to MyFax! 
Click here for more information.



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