[rt-users] Default Queue???

[Tim Gustafson]

Drew,

Thanks!  That code is giving me a bit of insight now.  It appears that the
default is being loaded from the user's profile:

SelectQueue:47
==============
% my $d = new RT::Queue($session{'CurrentUser'});
% $d->Load($Default);

SelectQueue:57
==============
<OPTION VALUE="<%($NamedValues ? $queue->Name : $queue->Id) %>" <%(
$queue->Id eq $Default ? 'SELECTED' : '')%>><%$queue->Nam
e%>

So, the question is: where does the $Default value get stored in the
database, and how does one update that information?  I poked around in the
Users, CustomFields and FM_CustomFields tables and couldn't find anything.

Tim Gustafson
SOE Webmaster
UC Santa Cruz
tjg at soe.ucsc.edu
(831) 459-5354


-----Original Message-----
From: Drew Barnes [mailto:barnesaw at ucrwcu.rwc.uc.edu] 
Sent: Monday, April 14, 2008 8:27 AM
To: Tim Gustafson
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Default Queue???

It's probably using the queue's id.  Look in share/html/Elements/SelectQueue

Tim Gustafson wrote:
> Actually, I don't think it is.  Right now, it's using 'Techstaff', when
> there are about 5 others ahead of that queue ('Bels', 'Faculty Services',
> etc).
>
> Tim Gustafson
> SOE Webmaster
> UC Santa Cruz
> tjg at soe.ucsc.edu
> (831) 459-5354
>
>
> -----Original Message-----
> From: Gene LeDuc [mailto:gleduc at mail.sdsu.edu] 
> Sent: Monday, April 14, 2008 8:23 AM
> To: Tim Gustafson; rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Default Queue???
>
> Hi Tim,
>
> I'm pretty sure it's just the first one alphabetically.
>
> At 04:37 PM 4/11/2008, Tim Gustafson wrote:
>   
>> Hello everyone!
>>
>> Please forgive the potentially silly question, but I've Google this and
>> haven't been able to come up with anything.
>>
>> Where the heck do you set the default queue for new tickets when users
>>     
> click
>   
>> the "New ticket in" button at the top of the screen?
>>     
>
>
>