[rt-users] Default Queue???

[Drew Barnes]

What is the numerical id of that queue?

Tim Gustafson wrote:
> Drew,
>
> The queue that's selected by default right now is "Techstaff".  There are 6
> other queues ahead of that queue, including "BELS" and "Faculty Services".
> The list is selecting "Techstaff", the 6th entry, by default.  I've already
> done some research into the code that makes this selection, and the
> "Default" queue is indeed being pulled from the user's session, but I can't
> seem to find where that default is being set. 
>
> Tim Gustafson
> SOE Webmaster
> UC Santa Cruz
> tjg at soe.ucsc.edu
> (831) 459-5354
>
>
> -----Original Message-----
> From: Drew Barnes [mailto:barnesaw at ucrwcu.rwc.uc.edu] 
> Sent: Monday, April 14, 2008 10:24 AM
> To: Tim Gustafson
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Default Queue???
>
> On our system, our lowercase queues appear first, then capitalized.  I 
> just named queues accordingly.
>
>
> Tim Gustafson wrote:
>   
>> Yes, there is a drop-down.  I'm asking how to change the default selected
>> item in that drop-down. 
>>
>> Tim Gustafson
>> SOE Webmaster
>> UC Santa Cruz
>> tjg at soe.ucsc.edu
>> (831) 459-5354
>>
>>
>> -----Original Message-----
>> From: Kenneth Crocker [mailto:KFCrocker at lbl.gov] 
>> Sent: Monday, April 14, 2008 9:42 AM
>> To: Tim Gustafson
>> Cc: rt-users at lists.bestpractical.com
>> Subject: Re: [rt-users] Default Queue???
>>
>> Tim,
>>
>>
>> 	There should be a drop-down that displays the Queue's available to
>> the 
>> current user. It is usually in alphabetical order. There may be a way to 
>> change that, but I don't know of it.
>>
>>
>> Kenn
>> LBNL
>>
>> On 4/11/2008 4:37 PM, Tim Gustafson wrote:
>>   
>>     
>>> Hello everyone!
>>>
>>> Please forgive the potentially silly question, but I've Google this and
>>> haven't been able to come up with anything.
>>>
>>> Where the heck do you set the default queue for new tickets when users
>>>     
>>>       
>> click
>>   
>>     
>>> the "New ticket in" button at the top of the screen?
>>>
>>> Tim Gustafson
>>> SOE Webmaster
>>> UC Santa Cruz
>>> tjg at soe.ucsc.edu
>>> (831) 459-5354
>>>
>>>
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>>     
>
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