[rt-users] Strange crashing of RT

Ravi Verma ravi.verma at telecommand.com
Mon Apr 14 13:31:41 EDT 2008

Dear Friends,

I am observing a strange crashing of RT installations.

1. I have an RT installation of Version 3.6.6 on CentOS Linux scm
2.6.18-53.1.14.el5 #1 SMP Wed Mar 5 11:36:49 EST 2008 i686 i686 i386

2. I configure RT with the following options.
./configure --with-web-user=apache --with-web-group=apache

3. Following is the apache configuration file.
<VirtualHost *>
   ServerName xxx.xxxx.com
   #DocumentRoot /opt/rt3/share/html
   Alias /rt "/opt/rt3/share/html"
   AddDefaultCharset UTF-8

   # this line applies to Apache2+mod_perl2 only
   # Below line might be incorrect, I had to use:
   #     PerlModule Apache2::compat
   # mod_perl 2.0.1 from FC4 Linux
   PerlModule Apache2::compat

   PerlModule Apache::DBI
   PerlRequire /opt/rt3/bin/webmux.pl

   <Location /rt>
       SetHandler perl-script
       PerlHandler RT::Mason

4. I restart apache and everything runs normally.

5. After sometime, seems randomly apache crashes with the following error
in the Apache error_log .
[Sun Apr 13 07:02:05 2008] [error] Insecure dependency in chdir while
running with -T switch at /usr/lib/perl5/5.8.8/File/Path.pm line
222.\nCompilation failed in require at (eval 2) line 1.\n
[Sun Apr 13 07:02:05 2008] [error] Can't load Perl file:
/opt/rt3/bin/webmux.pl for server xxx.xxxx.com:0, exiting...

6. If I try to start Apache, it fails with the same error.

7. At this stage, I delete the RT installation and go back to step 2 and
reinstall RT without any change.

8. Once again, it Apache starts smoothly.

I appreciate your help.

Kind regards.

Ravi Verma
Chief Executive Officer
Telecommand Software and Services
3175 Sunset Blvd, Suite 104-B
Rocklin, CA 95677

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