[rt-users] Default Queue???

[Jason A. Smith]

Hi Tim,

I don't know what version of RT you have there, but we are still using
an older 3.4.5 version here.  In this version, the code you want to look
for is in:

/var/rt/html/Elements/SelectNewTicketQueue

Near the end, it sets:  $Default => 0

This sets the 'SELECTED' attribute in the html <OPTION> tag in the code
above when it loops through the Queues.  The Id is an RT internal Id
number, which you can see as Admin when Configuring the Queues.

The correct way to change this is to copy that file to the local RT html
directory, for our installation it would be here:

/usr/local/rt/html/Elements/SelectNewTicketQueue

make the changes you want and restart apache.

~Jason


On Mon, 2008-04-14 at 10:28 -0700, Tim Gustafson wrote:
> Drew,
> 
> The queue that's selected by default right now is "Techstaff".  There are 6
> other queues ahead of that queue, including "BELS" and "Faculty Services".
> The list is selecting "Techstaff", the 6th entry, by default.  I've already
> done some research into the code that makes this selection, and the
> "Default" queue is indeed being pulled from the user's session, but I can't
> seem to find where that default is being set. 
> 
> Tim Gustafson
> SOE Webmaster
> UC Santa Cruz
> tjg at soe.ucsc.edu
> (831) 459-5354
> 
> 
> -----Original Message-----
> From: Drew Barnes [mailto:barnesaw at ucrwcu.rwc.uc.edu] 
> Sent: Monday, April 14, 2008 10:24 AM
> To: Tim Gustafson
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Default Queue???
> 
> On our system, our lowercase queues appear first, then capitalized.  I 
> just named queues accordingly.
> 
> 
> Tim Gustafson wrote:
> > Yes, there is a drop-down.  I'm asking how to change the default selected
> > item in that drop-down. 
> >
> > Tim Gustafson
> > SOE Webmaster
> > UC Santa Cruz
> > tjg at soe.ucsc.edu
> > (831) 459-5354
> >
> >
> > -----Original Message-----
> > From: Kenneth Crocker [mailto:KFCrocker at lbl.gov] 
> > Sent: Monday, April 14, 2008 9:42 AM
> > To: Tim Gustafson
> > Cc: rt-users at lists.bestpractical.com
> > Subject: Re: [rt-users] Default Queue???
> >
> > Tim,
> >
> >
> > 	There should be a drop-down that displays the Queue's available to
> > the 
> > current user. It is usually in alphabetical order. There may be a way to 
> > change that, but I don't know of it.
> >
> >
> > Kenn
> > LBNL
> >
> > On 4/11/2008 4:37 PM, Tim Gustafson wrote:
> >   
> >> Hello everyone!
> >>
> >> Please forgive the potentially silly question, but I've Google this and
> >> haven't been able to come up with anything.
> >>
> >> Where the heck do you set the default queue for new tickets when users
> >>     
> > click
> >   
> >> the "New ticket in" button at the top of the screen?
> >>
> >> Tim Gustafson
> >> SOE Webmaster
> >> UC Santa Cruz
> >> tjg at soe.ucsc.edu
> >> (831) 459-5354
> >>
> >>
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> >>
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> >>
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> >>
> >>     
> >
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> >
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> >
> >
> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
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> >   
> 
> _______________________________________________
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> 
> Community help: http://wiki.bestpractical.com
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> 
> 
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> 
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