[rt-users] rt-mailgate stopped working please help

[Matthew Simpson]

Hi all,

I'm using Centos 4.5 and use the RT yum repo to install RT 3. Over the 
last week I have noticed this error in the mailog for sendmail:


sendmail[7784]: m3H2xC0A007792: to=|"/etc/smrsh/rt-mailgate --queue 
care-shifts --action correspond --url http://care.domain.com/", 
ctladdr=<care-shifts at care.domain.com> (8/0), delay=04:13:07, 
xdelay=00:00:00, mailer=prog, pri=483216, dsn=4.0.0, stat=Deferred: prog 
mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL


Delivery Fail:

   ----- Transcript of session follows -----
RT server error.

The RT server which handled your email did not behave as expected. It
said:

Can't locate object method "tmp_recycling" via package "MIME::Parser" at 
/usr/lib/rt/RT/EmailParser.pm line 616.

Stack:
  [/usr/lib/rt/RT/EmailParser.pm:616]
  [/usr/lib/rt/RT/EmailParser.pm:225]
  [/usr/lib/rt/RT/EmailParser.pm:177]
  [/usr/lib/rt/RT/EmailParser.pm:137]
  [/usr/lib/rt/RT/Interface/Email.pm:523]
  [/var/rt/html/REST/1.0/NoAuth/mail-gateway:58]

|"/etc/smrsh/rt-mailgate --queue care-shifts --action correspond --url 
http://care.domain.com/"... Deferred: 421 4.4.2 sv2-2.per.domain.com 
Error: timeout exceeded
Warning: message still undelivered after 4 hours
Will keep trying until message is 5 days old


What has happened? Please help?



Matt