[rt-users] On Custom Field change scrip action

[Ben Robson]

Greetings,
 
I am not sure where to start with this one.... I'd like to have a check
box custom field on tickets so that when the box is ticked an email is
sent to a fixed email address notifying them that the box has been
ticked.
 
Effectively:  OnUpdate -> Check if CustomField checkbox has been
selected(ticked) -> If yes, send defined_template to
fixed_email_address.
 
I have seen a few people doing something similar using the OnResolve
condition, but we need to be able to flag a job before resolution, so
need to use a custom field to set when the fixed_email recipient should
be notified.
 
Does anyone have any good insight as to how to make this happen?
 
Thanks heaps for your assistance with this.
 
Best regards,
BenR
 
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