[rt-users] error upgrading from 3.4.5 to 3.6.4 (via etc/upgrade/3.5.1 script)
Trenton Taylor
trentt at ssi-invest.com
Mon Apr 21 16:45:32 EDT 2008
Well now you nailed down exactly what my issue is. I don't have the "My
Tickets" or "Unowned Tickets" in the options. When I try to run the 3
upgrade scripts, I get the following:
1. [root at ssilxapp00 ~]# /opt/rt3.6/sbin/rt-setup-database --dba root
--prompt-for-dba-password --action schema
In order to create or update your RT database,this script needs to
connect to your mysql instance on localhost as root.
Please specify that user's database password below. If the user has no
database
password, just press return.
Password:
Creating database schema.
Problem with statement:
CREATE TABLE Attachments (
id INTEGER NOT NULL AUTO_INCREMENT,
TransactionId integer NOT NULL ,
Parent integer NOT NULL DEFAULT 0 ,
MessageId varchar(160) NULL ,
Subject varchar(255) NULL ,
Filename varchar(255) NULL ,
ContentType varchar(80) NULL ,
ContentEncoding varchar(80) NULL ,
Content LONGTEXT NULL ,
Headers LONGTEXT NULL ,
Creator integer NOT NULL DEFAULT 0 ,
Created DATETIME NULL ,
PRIMARY KEY (id)
) TYPE=InnoDB
Table 'Attachments' already exists at /opt/rt3.6/sbin/rt-setup-database
line 220, <SCHEMA> line 464.
2. [root at ssilxapp00 ~]# /opt/rt3.6/sbin/rt-setup-database --dba root
--prompt-for-dba-password --action acl
In order to create or update your RT database,this script needs to
connect to your mysql instance on localhost as root.
Please specify that user's database password below. If the user has no
database
password, just press return.
Password:
Done setting up database ACLs.
3. [root at ssilxapp00 ~]# /opt/rt3.6/sbin/rt-setup-database --dba root
--prompt-for-dba-password --action insert
In order to create or update your RT database,this script needs to
connect to your mysql instance on localhost as root.
Please specify that user's database password below. If the user has no
database
password, just press return.
Password:
Use of uninitialized value in concatenation (.) or string at
/opt/rt3.6/sbin/rt-setup-database line 164, <STDIN> line 1.
[Mon Apr 21 20:12:58 2008] [crit]: Can't locate /content in @INC (@INC
contains: /opt/rt3/lib /opt/rt3/local/lib
/usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5
/usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3
/usr/lib/perl5/site_perl
/usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5
/usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl/5.8.3
/usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.6/i386-linux-thread-multi
/usr/lib/perl5/5.8.6 .) at /opt/rt3.6/sbin/rt-setup-database line 464,
<STDIN> line 1.
(/opt/rt3/lib/RT.pm:295)
I obviously need to get through these scripts successfully in order to
have those options.
Any ideas?
Trent
-----Original Message-----
From: Kenneth Crocker [mailto:KFCrocker at lbl.gov]
Sent: Monday, April 21, 2008 1:05 PM
To: Trenton Taylor
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] error upgrading from 3.4.5 to 3.6.4 (via
etc/upgrade/3.5.1 script)
Trenton,
By webpage, do you mean the Homepage? In 3.6.4, the first time
any user
signs on it will be blank. that's because the homepage settings (click
"Edit" on the right of the "RT at a glance" tool bar (blue). Select what
you want to see and then click "home". After that, the homepage will
come up with your selections every time. As to the DB upgrade, I'd
advise to run all three commands anyway, can't hurt.
Kenn
LBNL
On 4/21/2008 12:49 PM, Trenton Taylor wrote:
> I tried running my old database (the one that installs with 3.4.5) and
> the webpage is blank after a user logs in.
>
> If I skip the Schema and run the Insert, I get:
>
> Use of uninitialized value in concatenation (.) or string at
> /opt/rt3.6/sbin/rt-setup-database line 164, <STDIN> line 1.
> [Mon Apr 21 19:45:31 2008] [crit]: Can't locate /content in @INC (@INC
> contains: /opt/rt3/lib /opt/rt3/local/lib
> /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi
> /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi
> /usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi
> /usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi
> /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5
> /usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3
> /usr/lib/perl5/site_perl
> /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi
> /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi
> /usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi
> /usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi
> /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5
> /usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl/5.8.3
> /usr/lib/perl5/vendor_perl
/usr/lib/perl5/5.8.6/i386-linux-thread-multi
> /usr/lib/perl5/5.8.6 .) at /opt/rt3.6/sbin/rt-setup-database line 464,
> <STDIN> line 1.
> (/opt/rt3/lib/RT.pm:295)
>
>
>
> Thanks for the help ... Any more ideas?
>
>
>
> -----Original Message-----
> From: Kenneth Crocker [mailto:KFCrocker at lbl.gov]
> Sent: Monday, April 21, 2008 12:38 PM
> To: Trenton Taylor
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] error upgrading from 3.4.5 to 3.6.4 (via
> etc/upgrade/3.5.1 script)
>
> Trenton,
>
>
>
> What I found was that I didn't need to BUILD the schema, just
> upgrade
> it. In fact, there are 3 DB upgrade executions we did (due to 3.5.1),
> which were:
>
> 1) action schema
> 2) action acl
> 3) action insert
>
> Turns out, the only one that did anything was action insert. The
> DB
> changes due to 3.5.1 do not really change any schema design or major
> stuff like that, it merely adds two new queries (10 unowned & my
> tickets) as default and updates the privileges so they can be used. I
> actually upgraded and forgot to run the DB upgrade part and RT worked
> fine, except those two queries were NOT listed or available. I ran the
> three actions and those two queries were available for home page
> selection. I'm not familiar with how MySQL works as a database (in
terms
>
> of schema changes) so perhaps it requires a rebuild. Here's what I
used
> as my commands:
>
> 1) Typed
> "/tools/bin/perl/apps/rt/rt-[3.6.4]/sbin/rt-setup-database
> -dba rtadm -prompt-for-dba-password -action schema -datadir
> etc/upgrade/[3.5.1]" <enter> as one line.
> 2) Typed
> "/tools/bin/perl/apps/rt/rt-[3.6.4]/sbin/rt-setup-database
> -dba rtadm -prompt-for-dba-password -action acl -datadir
> etc/upgrade/[3.5.1]" <enter> as one line.
> 3) Typed
> "/tools/bin/perl/apps/rt/rt-[3.6.4]/sbin/rt-setup-database
> -dba rtadm -prompt-for-dba-password -action insert -datadir
> etc/upgrade/[3.5.1]" <enter> as one line.
>
> Hope this helps.
>
> Kenn
> LBNL
>
> On 4/21/2008 12:10 PM, Trenton Taylor wrote:
>> Nope ...
>>
>> Still no upgraded DB. We use Mysql.
>>
>> I am basically running a new instance of RT and an additional archive
> DB
>> now. We don't have many tickets on the new DB so I could easily
delete
>> them if someone could explain to me what is going wrong with the
> upgrade
>> script.
>>
>> Kenn ... what did your upgrade command look like? Anything different
>> than mine? (/opt/rt3.6/sbin/rt-setup-database --action schema \
>> --datadir etc/upgrade/3.5.1 --dba root --prompt-for-dba-password)
>>
>> Thanks in advance to anyone who helps out ...
>>
>> Trent
>>
>> -----Original Message-----
>> From: Kenneth Crocker [mailto:KFCrocker at lbl.gov]
>> Sent: Monday, April 21, 2008 12:02 PM
>> To: Trenton Taylor
>> Cc: rt-users at lists.bestpractical.com
>> Subject: Re: [rt-users] error upgrading from 3.4.5 to 3.6.4 (via
>> etc/upgrade/3.5.1 script)
>>
>> Trenton,
>>
>>
>> Did you get an answer to this? I just finished the same upgrade.
>> We use
>> Oracle.
>>
>> Kenn
>> LBNL
>>
>> On 4/17/2008 8:30 AM, Trenton Taylor wrote:
>>> I'm trying to upgrade my RT system from 3.4.5 to 3.6.4 via:
>>>
>>>
>>>
>>> # command:
>>>
>>> /opt/rt3.6/sbin/rt-setup-database --action schema \ --datadir
>>> etc/upgrade/3.5.1 --dba root --prompt-for-dba-password
>>>
>>>
>>>
>>> But I am getting this error:
>>>
>>>
>>>
>>> #:
>>>
>>> Creating database schema.
>>>
>>> Problem with statement:
>>>
>>>
>>>
>>>
>>>
>>> CREATE TABLE Attachments (
>>>
>>> id INTEGER NOT NULL AUTO_INCREMENT,
>>>
>>> TransactionId integer NOT NULL ,
>>>
>>> Parent integer NOT NULL DEFAULT 0 ,
>>>
>>> MessageId varchar(160) NULL ,
>>>
>>> Subject varchar(255) NULL ,
>>>
>>> Filename varchar(255) NULL ,
>>>
>>> ContentType varchar(80) NULL ,
>>>
>>> ContentEncoding varchar(80) NULL ,
>>>
>>> Content LONGTEXT NULL ,
>>>
>>> Headers LONGTEXT NULL ,
>>>
>>> Creator integer NOT NULL DEFAULT 0 ,
>>>
>>> Created DATETIME NULL ,
>>>
>>> PRIMARY KEY (id)
>>>
>>> ) TYPE=InnoDB
>>>
>>> Table 'Attachments' already exists at
>> /opt/rt3.6/sbin/rt-setup-database
>>> line 220, <SCHEMA> line 464.
>>>
>>>
>>>
>>>
>>>
>>> Thanks in advance -
>>>
>>> Trent
>>>
>>>
>>>
>>>
>>> Important: The information contained in this e-mail message is
>>> confidential and is intended only for the named addressee(s). If the
>>> reader of this e-mail message is not an intended recipient (or the
>>> individual responsible for the delivery of this e-mail message to an
>>> intended recipient), please be advised that any re-use,
> dissemination,
>>> distribution or copying of this e-mail message is prohibited. If you
>>> have received this e-mail message in error, please reply to the
> sender
>>> that you have received the message in error and then delete it.
Thank
>> you.
>>>
>
------------------------------------------------------------------------
>>> _______________________________________________
>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>
>>> Community help: http://wiki.bestpractical.com
>>> Commercial support: sales at bestpractical.com
>>>
>>>
>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>> Buy a copy at http://rtbook.bestpractical.com
>>
>>
>> Important: The information contained in this e-mail message is
> confidential and is intended only for the named addressee(s). If the
> reader of this e-mail message is not an intended recipient (or the
> individual responsible for the delivery of this e-mail message to an
> intended recipient), please be advised that any re-use, dissemination,
> distribution or copying of this e-mail message is prohibited. If you
> have received this e-mail message in error, please reply to the sender
> that you have received the message in error and then delete it. Thank
> you.
>>
>
>
>
> Important: The information contained in this e-mail message is
confidential and is intended only for the named addressee(s). If the
reader of this e-mail message is not an intended recipient (or the
individual responsible for the delivery of this e-mail message to an
intended recipient), please be advised that any re-use, dissemination,
distribution or copying of this e-mail message is prohibited. If you
have received this e-mail message in error, please reply to the sender
that you have received the message in error and then delete it. Thank
you.
>
>
Important: The information contained in this e-mail message is confidential and is intended only for the named addressee(s). If the reader of this e-mail message is not an intended recipient (or the individual responsible for the delivery of this e-mail message to an intended recipient), please be advised that any re-use, dissemination, distribution or copying of this e-mail message is prohibited. If you have received this e-mail message in error, please reply to the sender that you have received the message in error and then delete it. Thank you.
More information about the rt-users
mailing list