[rt-users] Reply address munged

[Dominic Lepiane]

As the master of answering my own questions:

Turns out my predacessor(s) had escapped the @ in CorrespondAddress so it looks like this:

Set($CorrespondAddress , 'support\@ptgrey.com');

Yeah, removed the \ and we are all better now, thanks.

Okay, well sorry for spamming the list.

Dominic Lepiane


> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf
> Of Dominic Lepiane
> Sent: Tuesday, April 22, 2008 12:07 PM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] Reply address munged
>
> Hi,
>
> If a person emails in to a Queue they don't have permissions
> to create a ticket in, then our system emails them back and
> the From (or Reply?) address is
> "support at ptgrey.com"@ptgrey.com which, as you might guess, is
> horribly wrong.  Where can I fix this?  Our RT_SiteConfig is
> pretty basic and likewise with the Postfix config which are
> my two suspects, am I looking for something in specific?
>
> We are running RT in Apache2 w/ mod_perl.
>
> TIA!
>
> --
> Dominic Lepiane
> Network Administrator
> Point Grey Research
> 604 730 9937 x283
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