[rt-users] RT not generating email for CCs/AdminCCs

Gene LeDuc gleduc at mail.sdsu.edu
Tue Apr 22 17:47:10 EDT 2008

The first line of your Resolved template is a blank line, correct?

At 02:37 PM 4/22/2008, Thierry Thelliez wrote:
>I am still stuck trying to have the CC field working (not the watcher): .
>According to the log, my added scrip (On Resolve Notify Other
>Recipients with template Resolved) is called but no emails are going
>out for the CC field: 'No recipients found. Not sending.'.
>On the other hand, the default scrip #9 (On Comment Notify Other
>Recipients as Comment with template Correspondence) works for the CC
>field (if some text is present in the Message box).
>What am I missing?
>Community help: http://wiki.bestpractical.com
>Commercial support: sales at bestpractical.com
>Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>Buy a copy at http://rtbook.bestpractical.com

Gene LeDuc, GSEC
Security Analyst
San Diego State University 

More information about the rt-users mailing list