[rt-users] Error when changing $ParseNewMessageForTicketsCC

[Gene LeDuc]

Try quoting the regex: Set($RTAddressRegExp, '^(content\blah\blah...)$');


At 11:00 AM 4/23/2008, lgrella wrote:

>I am trying to change the $ParseNewMessageForTicketsCC in the
>RT_SiteConfig.pm.
>
>  I tried this:
>
># For ticket 226, need to add the following lines for a cc to be added
># from an email created ticket. added by DOC 20080422
>Set($ParseNewMessageForTicketCcs, 1);
>Set($RTAddressRegexp,
>^(content\@tickets\.xxxxxxx\.com|support\@tickets\.xxxxxxx\.com|editorial\@tickets\.xxxxxxx\.com|general\@tickets\.xxxxxxx\.com|implementations\@tickets\.xxxxxxx\.com|itrequest\@tickets\.xxxxxxx\.com|qa\@tickets\.xxxxxxx\.com|rfe\@tickets\.xxxxxxx\.com|development\@tickets\.xxxxxxx\.com)$);
>
>and I tried this:
>
># For ticket 226, need to add the following lines for a cc to be added
># from an email created ticket. added by DOC 20080422
>=[Set($ParseNewMessageForTicketCcs, 1);]
>=[Set($RTAddressRegexp,
>^(content\@tickets\.xxxxxxx\.com|support\@tickets\.xxxxxxx\.com|editorial\@tickets\.xxxxxxx\.com|general\@tickets\.xxxxxxx\.com|implementations\@tickets\.xxxxxxx\.com|itrequest\@tickets\.xxxxxxx\.com|qa\@tickets\.acquiremedia\.com|rfe\@tickets\.xxxxxxx\.com|development\@tickets\.xxxxxxx\.com)$);]
>
>For both of them the startup error was
>" [Tue Apr 22 21:09:55 2008] [error] Can't load Perl file:
>/usr/local/rt3/bin/webmux.pl for server tickets.xxxxxxxx.com:0, exiting..."
>
>Webmux.pl existing in that path and looks fine (at least upon cursory
>examination).
>
>Any ideas?
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-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University