[rt-users] can users be prevented from editing 'RT at a glance'?

[Kenneth Crocker]

Chad,



	Your "Easiest" solution is what I was going to recommend. The rub here 
is, you cannot modify the default query to include the "Last Updated By" 
column without affecting everyone. To do that, you would have to hack 
that logic to first recognise the user calling the query and then see if 
he is on some new list that defines the one's that want the extra 
column. VERY MESSY! So..... unless your users are willing to put up with 
a modified version of the default query, there is no easy solution. 
Tough situation. Sorry I couldn't help more.

Kenn
LBNL

On 4/23/2008 11:17 PM, Chad Adlawan wrote:
> Hello Kenneth,
> 
> On Thu, Apr 24, 2008 at 3:08 AM, Kenneth Crocker <KFCrocker at lbl.gov 
> <mailto:KFCrocker at lbl.gov>> wrote:
> 
>            Not that I know of. I think the design concept was based on
>     the "usual" situation of a user cannot do anything on the WebUI
>     unless they are privileged, and if they are privileged, why keep
>     them from customizing their own home page? What is it you do not
>     want them to see? Maybe there is another way.
> 
> 
> 
> I sent another email in this thread a few minutes ago - I wrote there my 
> observation that even if a user is not granted any global group or user 
> rights, being able to edit RT-at-a-glance seems to be a default right 
> that can not be disabled without hacking RT.
> 
> So my need may be understood better - the reason I want to prevent my 
> users from modifying RT-at-a-glance is this:
> 
> If you have a lot of tickets under "tickets you own" - it would be very 
> to identify with one glance which among all the tickets you own was 
> recently updated by the requestor, meaning there's new data available on 
> that ticket that you might have not read yet. I know sending out an 
> email to ticket owner when a ticket is updated by requestor is a 
> possible solution, but I wanted to do everything inside RT - so this is 
> not an option for me.
> 
> I am actually not the only one needing this kind of functionality, as I 
> have noticed the same thing was also asked for in the RT-Wishlist here:
> http://wiki.bestpractical.com/view/WishList
> 
> The request reads: "It would also be nice to highlight tickets that you 
> own but were not the last person to make contact with it. It's an easy 
> patch but would be nice to see it main stream."
> 
> 
> The easiest solution I found to this specific need is editing the 
> "tickets you own" part and then adding a column called "LastUpdatedBy" - 
> so a quick glance to the "tickets you own" will already tell you which 
> are the tickets where it was not you who last made contact but the customer.
> 
> I have also found that making the modified RT-at-a-glance with the 
> "LastUpdatedBy" column as the default for all users can be done by 
> following the instructions here:
> http://wiki.bestpractical.com/view/ChangeDefaultRTAtAGlance
> 
> The very last thing that I just need to do now and which I cant seem to 
> solve, is how to prevent my users from modifying RT-at-a-glance, so they 
> will only use the default (I also dont want to deal with complaints like 
> "hey, how come the columns in my RT-at-a-glance is different from my 
> neighbor?).
> 
> Much thanks!
> Chad
> 
> 
> 
> ------------------------------------------------------------------------
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com