[rt-users] Update fields when 'refreshing' home page - SOLVED

[Mike Everest]

OK,

So I discovered the /real/ RT home page code in "/index.html" and added that
code (below) in there instead,

Of course I should have thought to look there - which I did, but didn't pay
attention to what was in the commented-out sections :-}

If anyone can think of a reason that I shouldn't be doing this, I will be
very pleased to know about it...

Thanks!

Regards,  Mike.

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf 
> Of rt at viewbankrise.net.au
> Sent: Monday, 4 August 2008 6:07 PM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Update fields when 'refreshing' home page
> 
> OK, so I added this to /Elements/MyRT:
> 
> my $TicketObj = LoadTicket($id);
> my $CustomFields = $TicketObj->QueueObj->TicketCustomFields();
> 
> # Now let callbacks have a chance at editing %ARGS 
> $m->comp('/Elements/Callback', TicketObj => $TicketObj, 
> CustomFields => $CustomFields, ARGSRef => \%ARGS);
> 
> my @results = ProcessTicketBasics(TicketObj => $TicketObj, 
> ARGSRef => \%ARGS); my @cf_results = 
> ProcessObjectCustomFieldUpdates(Object
> => $TicketObj, ARGSRef => \%ARGS); push (@results, @cf_results);
> 
> Inside <%INIT></%INIT>, and this at the bottom:
> 
> <%ARGS>
> $id => 1
> </%ARGS>
> 
> I'm assuming that this $id => 1 is a default value where none 
> is specified, but either way I can't make any change to the 
> ticket defined in the url query or even ticket #1 with:
> 
> http://rt.mydom.com/rt/index.html?id=5&priority=6
> 
> I can be certain that the code is being properly applied, 
> because if I try to set that default $id to something that 
> dos not exist, rt throws an error.
> 
> Any guidance is most appreciated/
> 
> Regards,  Mike.
> 
> > -----Original Message-----
> > From: rt-users-bounces at lists.bestpractical.com
> > [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of 
> > rt at viewbankrise.net.au
> > Sent: Monday, 4 August 2008 2:23 PM
> > To: rt-users at lists.bestpractical.com
> > Subject: [rt-users] Update fields when 'refreshing' home page
> > 
> > Hi all.
> > 
> > How can I make the queue change when opening the home page,
> > 
> > Ie, I can do this OK: 
> > 
> > http://rt.mydom.com/rt/Ticket/Modify.html?id=1&Object-RT::Tick
> > et-1-CustomFie
> > ld-7-Values=LB15&Object-RT::Ticket-1-CustomField-8-Values=Setup
> > 
> > I want to also do this:
> > 
> > http://rt.mydom.com/rt/?id=1&Object-RT::Ticket-1-CustomField-7
> > -Values=LB15&O
> > bject-RT::Ticket-1-CustomField-8-Values=Setup
> > 
> > In Modify.html, I see this:
> > 
> > -----------------------------------
> > my $TicketObj = LoadTicket($id);
> > my $CustomFields = $TicketObj->QueueObj->TicketCustomFields();
> > 
> > # Now let callbacks have a chance at editing %ARGS 
> > $m->comp('/Elements/Callback', TicketObj => $TicketObj, 
> CustomFields 
> > => $CustomFields, ARGSRef => \%ARGS);
> > 
> > my @results = ProcessTicketBasics(TicketObj => $TicketObj, 
> ARGSRef => 
> > \%ARGS); my @cf_results = ProcessObjectCustomFieldUpdates(Object => 
> > $TicketObj, ARGSRef => \%ARGS); push (@results, @cf_results);
> > -----------------------------------
> > 
> > I suppose that I can add this code to the default home script, but 
> > where is that script?  Am I on the right track here? :-}
> > 
> > Any advice or suggestions most appreciated
> > 
> > Thanks, regards,  Mike.
> > 
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> 
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> 
> Community help: http://wiki.bestpractical.com Commercial 
> support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
>