[rt-users] Rt at Glance and upgrade from 3.2.1 to 3.8.0

[d tbsky]

hi:
 your upgrade procedure is like what i did, which is wrong.
  if you use mysql, you should run the mysql upgrade script first,
  then run the rt upgrade script. or you will get empty "RT at glance" page.

2008/8/6 Jean-Michel Barbet <Jean-Michel.Barbet at subatech.in2p3.fr>:
> Hello,
>
> I have been using RT 3.2.1 for several years now and it proved very
> robust and useful. I am now considering upgrading to a newer release
> and I selected 3.8.0 though it is quite new.
>
> I installed a new server :
> The platform is Scientific Linux 5.2 which is a clone of RedHat EL 5.2.
>
> I managed to resolve all perl dependencies : the maximum with a
> meta-package I wrote and the remaining 4 or 5 via CPAN.
>
> I loaded my current 3.2.1 database into the new 3.8.0 and performed
> the upgrade procedure with "make upgrade".
>
> It seems OK but the first noticeable thing is the RT at Glance page
> which is empty for all users. We used to have the list of unowned
> tickets and the listed of tickets owned by the logged user for
> the only queue we have. These elements are not available in the
> list.
>
> => The questions are  :
>
> a) Is it normal ?
>
> b) I created a system-wide saved search and it was avalable in the
>    list, so, I suppose these Elements should correspond to predefined
>    searches... Do I have to create these searches myself ?
>    If yes, how do I create a generic search for "Tickets I own" ?
>
> c) In general : what is the logic to make Elements available in the
>    list for RT at a Glance ?
>
> Thanks.
>
> JM
>
>
> --
> ------------------------------------------------------------------------
> Jean-michel BARBET                    | Tel: +33 (0)2 51 85 84 86
> Laboratoire SUBATECH Nantes France    | Fax: +33 (0)2 51 85 84 79
> CNRS-IN2P3/Ecole des Mines/Universite | E-Mail: barbet at subatech.in2p3.fr
> ------------------------------------------------------------------------
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