[rt-users] Cleanly customize with images

[Kenneth Crocker]

Erik,


	You have to put your logo in the "local" version of the share directory 
as well as set up your configuation to point the right stuff. See below:

Set($WebBaseURL, "https://(your URL)");
Set($WebImagesURL , $WebPath . "/NoAuth/images/");  # need this for below
Set($LogoURL, $WebImagesURL . "XXX_logo.gif");
Set($LogoLinkURL, 'http://(your URL Link)');
Set($LogoImageURL, $WebImagesURL . "XXX_logo.gif");
Set($LogoAltText, "Your Company Name");

	I hope this helps.


Kenn
LBNL


On 8/6/2008 10:57 AM, Peterson, Erik wrote:
> So in upgrading to 3.8, I noticed that our logo disappeared.  I knew 
> that I had been following best practices (or at least trying to) by 
> using my $RTHOME/local directory to change elements, etc.  but the 
> images seem to be stored and served out of share instead of local.  I 
> found two old threads:
> 
> http://lists.bestpractical.com/pipermail/rt-users/2002-March/007465.html
> http://lists.bestpractical.com/pipermail/rt-users/2007-July/047160.html
> 
> Both of which didn’t have any responses, so I thought maybe I’d try to 
> see if anything has changed in the RT way to handle this.
> 
> The wiki has a method to change your logo which works quite well:
> http://wiki.bestpractical.com/view/ChangeLogo
> 
> But the first thing to do is to copy your image into 
> share/html/NoAuth/images/ which seems to be contrary to 
> CleanlyCustomizeRT practices.
> 
> Is the best option to simply set a $LocalWebImagesURL configuration 
> variable to use in the place of $WebImagesURL?  To hard code it?  To put 
> images in share?  Create a symlink between /share/html/NoAuth and 
> /local/html/NoAuth?  None of the above?
> 
> Thanks for any ideas or your best practices.
> 
> _Erik
> 
> --
> Erik Peterson
> Education Development Center, Inc.
> http://www.edc.org/
> 
> 
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