[rt-users] Search problem with RT 3.8.0

William Hayes William.Hayes at biogenidec.com
Fri Aug 8 12:28:45 EDT 2008


Hi all,

We've recently upgraded from version 3.6, and I've noticed problems with 
search (though it may be that I'm just taking a harder look at the 
functionality).

When searching for 'fulltext:wsj'  using the Simple Search form, we get 3 
hits.  When searching using the 'Edit Search' with the following search 
string 'Content like "WSJ"', we get 63 results.  Many of the missing hits 
from the first to the second search are from hits against the Subject 
field of the ticket.  I also couldn't find a reference on the 
wiki/documentation site for the Simple Search syntax. 

Any help would be appreciated,

William
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