[rt-users] RT at a Glance HASH ref error during upgrade from 3.4 to 3.8

[Larry Han]

So actually, it was a database problem. I failed to clear my browser cache when testing.
I finally solved the issue. If I didn't import the table "Attributes," the RT at a glance page would work. However even if I had imported and then dropped the attributes table, the RT at a glance page would still not work. I had to do a dump of all tables except the attributes table in order to make it work.

Is there an explanation of why?

Thanks for all the help.

Larry

________________________________________
From: ruslan.zakirov at gmail.com [ruslan.zakirov at gmail.com] On Behalf Of Ruslan Zakirov [ruz at bestpractical.com]
Sent: Thursday, August 07, 2008 3:04 PM
To: Larry Han
Cc: rt-users at lists.bestpractical.com
Subject: Re: Re: [rt-users] RT at a Glance HASH ref error during upgrade from 3.4 to 3.8

Hm, interesting... Sounds like some problem with serialization.

We use Storable module to serialize data, it worth try either upgrade
or downgrade. Please don't forget to remember the current installed
version, so we can bump dependencies if problem is in this module.

Install new or older version. Drop database, init, test.

On Fri, Aug 8, 2008 at 1:47 AM, Larry Han <lhan at semaphore.com> wrote:
> Actually, I don't think that it is a database problem.
> When I do a mysqladmin drop rt3;
> and then I do rt-setup-database --action init, the RT at a glance page still shows the same error.
>
> So I think it may be a problem with my perl or the RT install.
> Any suggestions?
>



--
Best regards, Ruslan.