[rt-users] upgrade from 3.6.6 pgsql to 3.8.1rc5

Mon Aug 18 12:22:41 EDT 2008

Ya I changed 'RT_System' in the users table in the name column.  All  
the while without reading the comments 20 chars over which say "Do not  
delete or modify this user. It is integral..."  ;)

Cheers

Miles Scruggs

On Aug 18, 2008, at 9:04 AM, Kevin Falcone wrote:

> It turns out that the name of the RT_SystemUser was changed in the
> database, which
> lead to the errors below.
>
> -kevin
>
> On Aug 15, 2008, at 7:58 PM, Miles Scruggs wrote:
>
>> I just did an upgrade, everything seems to be working fine, just for
>> kicks I tried to create a ticket and I get this error:
>>
>> Can't call method "HasRight" on an undefined value at /opt/6sq-rt/
>> bin/../lib/RT/User_Overlay.pm line 1209.
>>
>>
>> Trace begun at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/
>> Exceptions.pm line 129
>> HTML::Mason::Exceptions::rethrow_exception('Can\'t call method
>> "HasRight" on an undefined value at /opt/6sq-rt/bin/../lib/RT/
>> User_Overlay.pm line 1209.^J') called at /opt/6sq-rt/bin/../lib/RT/
>> User_Overlay.pm line 1209
>> RT::User::HasRight('RT::CurrentUser=HASH(0x9fdb868)', 'Right',
>> 'SeeQueue', 'Object', 'RT::Queue=HASH(0xaa64eb4)') called at /opt/
>> 6sq-rt/bin/../lib/RT/Queue_Overlay.pm line 1183
>> RT::Queue::HasRight('RT::Queue=HASH(0xaa64eb4)', 'Principal',
>> 'RT::CurrentUser=HASH(0x9fdb868)', 'Right', 'SeeQueue') called at /
>> opt/6sq-rt/bin/../lib/RT/Queue_Overlay.pm line 1148
>> RT::Queue::CurrentUserHasRight('RT::Queue=HASH(0xaa64eb4)',
>> 'SeeQueue') called at /opt/6sq-rt/bin/../lib/RT/Queue_Overlay.pm
>> line 1124
>> RT::Queue::_Value('RT::Queue=HASH(0xaa64eb4)', 'Disabled') called
>> at /usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Record.pm line
>> 424
>> DBIx::SearchBuilder::Record::__ANON__('RT::Queue=HASH(0xaa64eb4)')
>> called at /opt/6sq-rt/bin/../lib/RT/Ticket_Overlay.pm line 288
>> RT::Ticket::Create('RT::Ticket=HASH(0xaa64218)', 'TimeEstimated',
>> '', 'Status', 'new', 'Queue', 'help', 'AdminCc', '', 'MIMEObj',
>> 'MIME::Entity=HASH(0xaa645b4)', 'Type', 'ticket', 'InitialPriority',
>> 0, 'Starts', undef, 'TimeWorked', '', 'Requestor', 'someone at somebody.com
>> ', 'Cc', '', 'Subject', 'test', 'FinalPriority', 0, 'TimeLeft', '',
>> 'Owner', 10, 'Due', undef) called at /opt/6sq-rt/bin/../lib/RT/
>> Interface/Web.pm line 530
>> HTML::Mason::Commands::CreateTicket('Attachments', undef,
>> 'TimeEstimated', '', 'Status', 'new', 'new-DependsOn', '', 'Queue',
>> 'help', 'AdminCc', '', 'Requestors', 'someone at somebody.com',
>> 'InitialPriority', 0, 'Starts', '', 'Attach', '', 'TimeWorked', '',
>> 'id', 'new', 'TimeEstimated-TimeUnits', 'minutes', 'Cc', '',
>> 'Subject', 'test', 'FinalPriority', 0, 'new-RefersTo', '',
>> 'TimeLeft', '', 'TimeLeft-TimeUnits', 'minutes', 'RefersTo-new', '',
>> 'Owner', 10, 'DependsOn-new', '', 'new-MemberOf', '', 'MemberOf-
>> new', '', 'Content', 'another test ticket on newly upgraded
>> system.', 'TimeWorked-TimeUnits', 'minutes', 'Due', '') called at /
>> opt/6sq-rt/share/html/Ticket/Display.html line 117
>> HTML::Mason::Commands::__ANON__('TimeEstimated', '', 'Status',
>> 'new', 'new-DependsOn', '', 'Queue', 'help', 'AdminCc', '',
>> 'Requestors', 'someone at somebody.com', 'InitialPriority', 0,
>> 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new',
>> 'TimeEstimated-TimeUnits', 'minutes', 'Cc', '', 'Subject', 'test',
>> 'FinalPriority', 0, 'new-RefersTo', '', 'RefersTo-new', '',
>> 'TimeLeft-TimeUnits', 'minutes', 'TimeLeft', '', 'DependsOn-new',
>> '', 'Owner', 10, 'new-MemberOf', '', 'MemberOf-new', '', 'Content',
>> 'another test ticket on newly upgraded system.', 'Due', '',
>> 'TimeWorked-TimeUnits', 'minutes') called at /usr/lib/perl5/
>> site_perl/5.8.8/HTML/Mason/Component.pm line 135
>> HTML
>> ::Mason
>> ::Component
>> ::run('HTML::Mason::Component::FileBased=HASH(0xaa61f80)',
>> 'TimeEstimated', '', 'Status', 'new', 'new-DependsOn', '', 'Queue',
>> 'help', 'AdminCc', '', 'Requestors', 'someone at somebody.comt',
>> 'InitialPriority', 0, 'Starts', '', 'Attach', '', 'TimeWorked', '',
>> 'id', 'new', 'TimeEstimated-TimeUnits', 'minutes', 'Cc', '',
>> 'Subject', 'test', 'FinalPriority', 0, 'new-RefersTo', '', 'RefersTo-
>> new', '', 'TimeLeft-TimeUnits', 'minutes', 'TimeLeft', '',
>> 'DependsOn-new', '', 'Owner', 10, 'new-MemberOf', '', 'MemberOf-
>> new', '', 'Content', 'another test ticket on newly upgraded
>> system.', 'Due', '', 'TimeWorked-TimeUnits', 'minutes') called at /
>> usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1278
>> eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm
>> line 1268
>> HTML::Mason::Request::comp(undef, undef, 'TimeEstimated', '',
>> 'Status', 'new', 'new-DependsOn', '', 'Queue', 'help', 'AdminCc',
>> '', 'Requestors', 'someone at somebody.com', 'InitialPriority', 0,
>> 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new',
>> 'TimeEstimated-TimeUnits', 'minutes', 'Cc', '', 'Subject', 'test',
>> 'FinalPriority', 0, 'new-RefersTo', '', 'RefersTo-new', '',
>> 'TimeLeft-TimeUnits', 'minutes', 'TimeLeft', '', 'DependsOn-new',
>> '', 'Owner', 10, 'new-MemberOf', '', 'MemberOf-new', '', 'Content',
>> 'another test ticket on newly upgraded system.', 'Due', '',
>> 'TimeWorked-TimeUnits', 'minutes') called at /opt/6sq-rt/share/html/
>> Ticket/Create.html line 398
>> HTML::Mason::Commands::__ANON__('TimeEstimated', '', 'Status',
>> 'new', 'new-DependsOn', '', 'Queue', 'help', 'AdminCc', '',
>> 'Requestors', 'someone at somebody.com', 'InitialPriority', 0,
>> 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new',
>> 'TimeEstimated-TimeUnits', 'minutes', 'Cc', '', 'Subject', 'test',
>> 'FinalPriority', 0, 'new-RefersTo', '', 'TimeLeft', '', 'TimeLeft-
>> TimeUnits', 'minutes', 'RefersTo-new', '', 'Owner', 10, 'DependsOn-
>> new', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content',
>> 'another test ticket on newly upgraded system.', 'TimeWorked-
>> TimeUnits', 'minutes', 'Due', '') called at /usr/lib/perl5/site_perl/
>> 5.8.8/HTML/Mason/Component.pm line 135
>> HTML
>> ::Mason
>> ::Component
>> ::run('HTML::Mason::Component::FileBased=HASH(0xab19d18)',
>> 'TimeEstimated', '', 'Status', 'new', 'new-DependsOn', '', 'Queue',
>> 'help', 'AdminCc', '', 'Requestors', 'someone at somebody.com',
>> 'InitialPriority', 0, 'Starts', '', 'Attach', '', 'TimeWorked', '',
>> 'id', 'new', 'TimeEstimated-TimeUnits', 'minutes', 'Cc', '',
>> 'Subject', 'test', 'FinalPriority', 0, 'new-RefersTo', '',
>> 'TimeLeft', '', 'TimeLeft-TimeUnits', 'minutes', 'RefersTo-new', '',
>> 'Owner', 10, 'DependsOn-new', '', 'new-MemberOf', '', 'MemberOf-
>> new', '', 'Content', 'another test ticket on newly upgraded
>> system.', 'TimeWorked-TimeUnits', 'minutes', 'Due', '') called at /
>> usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1278
>> eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm
>> line 1268
>> HTML::Mason::Request::comp(undef, undef, undef, 'TimeEstimated', '',
>> 'Status', 'new', 'new-DependsOn', '', 'Queue', 'help', 'AdminCc',
>> '', 'Requestors', 'someone at somebody.com', 'InitialPriority', 0,
>> 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new',
>> 'TimeEstimated-TimeUnits', 'minutes', 'Cc', '', 'Subject', 'test',
>> 'FinalPriority', 0, 'new-RefersTo', '', 'TimeLeft', '', 'TimeLeft-
>> TimeUnits', 'minutes', 'RefersTo-new', '', 'Owner', 10, 'DependsOn-
>> new', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content',
>> 'another test ticket on newly upgraded system.', 'TimeWorked-
>> TimeUnits', 'minutes', 'Due', '') called at /opt/6sq-rt/share/html/
>> autohandler line 308
>> HTML::Mason::Commands::__ANON__('TimeEstimated', '', 'Status',
>> 'new', 'new-DependsOn', '', 'Queue', 'help', 'AdminCc', '',
>> 'Requestors', 'someone at somebody.com', 'InitialPriority', 0,
>> 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new',
>> 'TimeEstimated-TimeUnits', 'minutes', 'Cc', '', 'Subject', 'test',
>> 'new-RefersTo', '', 'FinalPriority', 0, 'TimeLeft', '', 'TimeLeft-
>> TimeUnits', 'minutes', 'RefersTo-new', '', 'Owner', 10, 'DependsOn-
>> new', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content',
>> 'another test ticket on newly upgraded system.', 'TimeWorked-
>> TimeUnits', 'minutes', 'Due', '') called at /usr/lib/perl5/site_perl/
>> 5.8.8/HTML/Mason/Component.pm line 135
>> HTML
>> ::Mason
>> ::Component
>> ::run('HTML::Mason::Component::FileBased=HASH(0xa523f34)',
>> 'TimeEstimated', '', 'Status', 'new', 'new-DependsOn', '', 'Queue',
>> 'help', 'AdminCc', '', 'Requestors', 'someone at somebody.com',
>> 'InitialPriority', 0, 'Starts', '', 'Attach', '', 'TimeWorked', '',
>> 'id', 'new', 'TimeEstimated-TimeUnits', 'minutes', 'Cc', '',
>> 'Subject', 'test', 'new-RefersTo', '', 'FinalPriority', 0,
>> 'TimeLeft', '', 'TimeLeft-TimeUnits', 'minutes', 'RefersTo-new', '',
>> 'Owner', 10, 'DependsOn-new', '', 'new-MemberOf', '', 'MemberOf-
>> new', '', 'Content', 'another test ticket on newly upgraded
>> system.', 'TimeWorked-TimeUnits', 'minutes', 'Due', '') called at /
>> usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1273
>> eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm
>> line 1268
>> HTML::Mason::Request::comp(undef, undef, undef, 'TimeEstimated', '',
>> 'Status', 'new', 'new-DependsOn', '', 'Queue', 'help', 'AdminCc',
>> '', 'Requestors', 'someone at somebody.com', 'InitialPriority', 0,
>> 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new',
>> 'TimeEstimated-TimeUnits', 'minutes', 'Cc', '', 'Subject', 'test',
>> 'new-RefersTo', '', 'FinalPriority', 0, 'TimeLeft', '', 'TimeLeft-
>> TimeUnits', 'minutes', 'RefersTo-new', '', 'Owner', 10, 'DependsOn-
>> new', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content',
>> 'another test ticket on newly upgraded system.', 'TimeWorked-
>> TimeUnits', 'minutes', 'Due', '') called at /usr/lib/perl5/site_perl/
>> 5.8.8/HTML/Mason/Request.pm line 467
>> eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm
>> line 467
>> eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm
>> line 419
>> HTML
>> ::Mason
>> ::Request::exec('RT::Interface::Web::Request=HASH(0xab0c470)')
>> called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/CGIHandler.pm
>> line 190
>> eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/
>> CGIHandler.pm line 190
>> HTML
>> ::Mason
>> ::Request::CGI::exec('RT::Interface::Web::Request=HASH(0xab0c470)')
>> called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm line  
>> 342
>> HTML::Mason::Interp::exec(undef, undef, 'TimeEstimated', '',
>> 'Status', 'new', 'new-DependsOn', '', 'Queue', 'help', 'AdminCc',
>> '', 'Requestors', 'someone at somebody.com', 'InitialPriority', 0,
>> 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new',
>> 'TimeEstimated-TimeUnits', 'minutes', 'Cc', '', 'Subject', 'test',
>> 'new-RefersTo', '', 'FinalPriority', 0, 'TimeLeft', '', 'TimeLeft-
>> TimeUnits', 'minutes', 'RefersTo-new', '', 'Owner', 10, 'DependsOn-
>> new', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content',
>> 'another test ticket on newly upgraded system.', 'TimeWorked-
>> TimeUnits', 'minutes', 'Due', '') called at /usr/lib/perl5/site_perl/
>> 5.8.8/HTML/Mason/CGIHandler.pm line 121
>> eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/
>> CGIHandler.pm line 121
>> HTML
>> ::Mason
>> ::CGIHandler::_handler('HTML::Mason::CGIHandler=HASH(0x9ebef38)',
>> 'HASH(0xa9005e8)') called at /usr/lib/perl5/site_perl/5.8.8/HTML/
>> Mason/CGIHandler.pm line 73
>> HTML
>> ::Mason
>> ::CGIHandler
>> ::handle_cgi_object('HTML::Mason::CGIHandler=HASH(0x9ebef38)',
>> 'CGI::Fast=HASH(0xa90b1ac)') called at /opt/6sq-rt/bin/
>> mason_lighttpd_handler.fcgi line 88
>> eval {...} at /opt/6sq-rt/bin/mason_lighttpd_handler.fcgi line 88
>>
>> Cheers
>>
>> Miles Scruggs
>>
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