[rt-users] Default status' for queue lists.

[Ole Craig]

Curtis -
    I don't think there's a config option for this; it's hardcoded into
the Quicksearch element. I needed to do something similar, but in my
case, it was *adding* some statuses to the quicksearch queue listing (we
use a couple of extra non-default states: pendres for 'pending
resolution', 'developmt' for escalations to Engineering, &etc.)

    I ended up by copying share/html/Elements/Quicksearch to
local/html/Elements, and then editing the copy. (It's a really simple
change, as RT customizations go.)

# diff -NauBb share/html/Elements/Quicksearch local/html/Elements/Quicksearch
--- share/html/Elements/Quicksearch	2008-08-15 18:53:03.000000000 -0600
+++ local/html/Elements/Quicksearch	2008-08-13 12:41:54.000000000 -0600
@@ -53,6 +53,9 @@
    queue_filter => sub { $_->CurrentUserHasRight('ShowTicket') && !exists $unwanted->{$_->Name} },
    conditions => [ {cond => "Status = 'new'",  name => loc ('new')  },
 		   {cond => "Status = 'open'", name => loc ('open') },
+                   {cond => "Status = 'pending'", name => loc ('pending') },
+                   {cond => "Status = 'developmt'", name => loc ('developmt') },
+                   {cond => "Status = 'pendres'", name => loc ('pendres') },
 		   {cond => "Status = 'stalled'", name => loc ('stalled') }] &>
 </&>
 </div>



-  
/Ole Craig
Security Engineer
Team lead, customer support

ocraig at stillsecure.com
303-381-3802 main support line
303-381-3824 my voicemail
303-381-3880 fax

www.stillsecure.com


On Fri, 2008-08-15 at 12:23 -0400, Curtis Bruneau wrote:
> In the Quick Search queue listing on RT at a Glance is there a way to 
> change the default status' that is searched? It individually shows 
> new/open/stalled and the queue link itself has all three.. I would
> like 
> to exclude stalled from the main link. I know I could achieve this 
> editing files but just wondering if there was a configuration way.
> Our 
> 3.4 excluded stalled ( i don't know if this is custom or not, I
> didn't 
> originally set it up ).