[rt-users] Default status' for queue lists.

[CURTIS BRUNEAU]

Curtis Bruneau writes: 

> Ole Craig wrote:
>> Curtis -
>>     I don't think there's a config option for this; it's hardcoded into
>> the Quicksearch element. I needed to do something similar, but in my
>> case, it was *adding* some statuses to the quicksearch queue listing (we
>> use a couple of extra non-default states: pendres for 'pending
>> resolution', 'developmt' for escalations to Engineering, &etc.) 
>>
>>     I ended up by copying share/html/Elements/Quicksearch to
>> local/html/Elements, and then editing the copy. (It's a really simple
>> change, as RT customizations go.) 
>>
>> # diff -NauBb share/html/Elements/Quicksearch local/html/Elements/Quicksearch
>> --- share/html/Elements/Quicksearch	2008-08-15 18:53:03.000000000 -0600
>> +++ local/html/Elements/Quicksearch	2008-08-13 12:41:54.000000000 -0600
>> @@ -53,6 +53,9 @@
>>     queue_filter => sub { $_->CurrentUserHasRight('ShowTicket') && !exists $unwanted->{$_->Name} },
>>     conditions => [ {cond => "Status = 'new'",  name => loc ('new')  },
>>  		   {cond => "Status = 'open'", name => loc ('open') },
>> +                   {cond => "Status = 'pending'", name => loc ('pending') },
>> +                   {cond => "Status = 'developmt'", name => loc ('developmt') },
>> +                   {cond => "Status = 'pendres'", name => loc ('pendres') },
>>  		   {cond => "Status = 'stalled'", name => loc ('stalled') }] &>
>>  </&>
>>  </div> 
>>
>> 
>>
>> -  
>> /Ole Craig
>> Security Engineer
>> Team lead, customer support 
>>
>> ocraig at stillsecure.com
>> 303-381-3802 main support line
>> 303-381-3824 my voicemail
>> 303-381-3880 fax 
>>
>> www.stillsecure.com 
>>
>>
>> On Fri, 2008-08-15 at 12:23 -0400, Curtis Bruneau wrote:
>>   
>>> In the Quick Search queue listing on RT at a Glance is there a way to 
>>> change the default status' that is searched? It individually shows 
>>> new/open/stalled and the queue link itself has all three.. I would
>>> like 
>>> to exclude stalled from the main link. I know I could achieve this 
>>> editing files but just wondering if there was a configuration way.
>>> Our 
>>> 3.4 excluded stalled ( i don't know if this is custom or not, I
>>> didn't 
>>> originally set it up ).
>>>     
> Thanks yeah, I figured as much .. I ended up making my own version in 
> local/html/Elements/QuickSummary .. that's the one I had in mind I was 
> able to remove the stalled from the Queue link. 
> 
> %   my $all_q = $queue_cond . "(Status = 'open' OR Status = 'new')"; 
> 
> Curtis
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Sorry I meant local/html/Elements/QueueSummary