[rt-users] Is there a statistic that lists tickets per requestor?

Tue Aug 19 05:08:24 EDT 2008

Emmanuel Lacour schrieb:
> On Sat, Aug 16, 2008 at 11:26:04PM +0200, Rainer Duffner wrote:
>   
>> Hi,
>>
>> I'd like to have statistics that list - per queue - which requestors  
>> requested how many tickets.
>>
>> Is that possible?
>>
>>     
>
> Yes, make a search for all tickets in the wanted queue on the web UI,
> then at the bottom of the result (list of tickets), you will see "Chart
> 'bar' by 'status'". Changes "status" to "requestor" and click on "Go".
>
> You will get a chart on the count of tickets per requestor for this
> queue.
>
>   

OK, this works for e.g. Status.
But when I select "Requestor" from the drop-down, I get a quasi-empty 
chart and this in the log:

[Tue Aug 19 08:50:12 2008] [warning]: DBD::Pg::st execute failed: 
ERROR:  column "users_5.name" must appear in the GROUP BY clause or be 
used in an aggregate function at 
/usr/local/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 
505. (/usr/local/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm:505)
[Tue Aug 19 08:50:12 2008] [warning]: RT::Handle=HASH(0xb75825c) 
couldn't execute the query 'SELECT DISTINCT COUNT(main.id) AS id, 
Users_5.Name AS col1 FROM Tickets main JOIN Groups Groups_1  ON ( 
Groups_1.Domain = 'RT::Ticket-Role' ) AND ( Groups_1.Type = 'Requestor' 
) AND ( Groups_1.Instance = main.id ) LEFT JOIN CachedGroupMembers 
CachedGroupMembers_2  ON ( CachedGroupMembers_2.GroupId != 
CachedGroupMembers_2.MemberId ) AND ( CachedGroupMembers_2.GroupId = 
Groups_1.id ) LEFT JOIN CachedGroupMembers CachedGroupMembers_4  ON ( 
CachedGroupMembers_4.GroupId != CachedGroupMembers_4.MemberId ) AND ( 
CachedGroupMembers_4.GroupId = Groups_1.id ) LEFT JOIN Users Users_3  ON 
( Users_3.id = CachedGroupMembers_2.MemberId ) LEFT JOIN Users Users_5  
ON ( Users_5.id = CachedGroupMembers_4.MemberId )  WHERE (main.Status != 
'deleted') AND (main.Status != 'rejected' AND main.Created > '2008-07-31 
22:00:00') AND (main.Type = 'ticket') AND (main.EffectiveId = main.id)  
GROUP BY Users_3.Name ' at 
/usr/local/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 518

DBIx::SearchBuilder::Handle::SimpleQuery('RT::Handle=HASH(0xb75825c)', 
'SELECT DISTINCT COUNT(main.id) AS id, Users_5.Name AS col1 FR...') 
called at /usr/local/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder.pm 
line 238

DBIx::SearchBuilder::_DoSearch('RT::Report::Tickets=HASH(0xc54732c)') 
called at /usr/local/rt38/bin/../lib/RT/Report/Tickets.pm line 164

RT::Report::Tickets::_DoSearch('RT::Report::Tickets=HASH(0xc54732c)') 
called at /usr/local/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder.pm 
line 498
    DBIx::SearchBuilder::Next('RT::Report::Tickets=HASH(0xc54732c)') 
called at /usr/local/rt38/bin/../lib/RT/Report/Tickets.pm line 228
    RT::Report::Tickets::Next('RT::Report::Tickets=HASH(0xc54732c)') 
called at /usr/local/rt38/share/html/Search/Elements/Chart line 71
    HTML::Mason::Commands::__ANON__('ChartStyle', 'bar', 'Order', 
'ASC|ASC|ASC|ASC', 'Query', 'Status != \'rejected\' AND Created > 
\'2008-08-01\'', 'Rows', 50, 'SecondaryGroupBy', ...) called at 
/usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/Component.pm line 135

HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xc5474e8)', 
'ChartStyle', 'bar', 'Order', 'ASC|ASC|ASC|ASC', 'Query', 'Status != 
\'rejected\' AND Created > \'2008-08-01\'', 'Rows', 50, ...) called at 
/usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1278
    eval {...} called at 
/usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1268
    HTML::Mason::Request::comp('undef', 'undef', 'ChartStyle', 'bar', 
'Order', 'ASC|ASC|ASC|ASC', 'Query', 'Status != \'rejected\' AND Created 
 > \'2008-08-01\'', 'Rows', ...) called at 
/usr/local/rt38/share/html/Search/Chart.html line 70
    HTML::Mason::Commands::__ANON__('Rows', 50, 'PrimaryGroupBy', 
'Requestor', 'Format', '\'   <b><a 
href="__WebPath__/Ticket/Display.html?id=__id__">_...', 'Order', 
'ASC|ASC|ASC|ASC', 'ChartStyle', ...) called at 
/usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/Component.pm line 135

HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xc2bc8d4)', 
'Rows', 50, 'PrimaryGroupBy', 'Requestor', 'Format', '\'   <b><a 
href="__WebPath__/Ticket/Display.html?id=__id__">_...', 'Order', 
'ASC|ASC|ASC|ASC', ...) called at 
/usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1278
    eval {...} called at 
/usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1268
    HTML::Mason::Request::comp('undef', 'undef', 'undef', 'Rows', 50, 
'PrimaryGroupBy', 'Requestor', 'Format', '\'   <b><a 
href="__WebPath__/Ticket/Display.html?id=__id__">_...', ...) called at 
/usr/local/rt38/share/html/autohandler line 308
    HTML::Mason::Commands::__ANON__('ChartStyle', 'bar', 'Order', 
'ASC|ASC|ASC|ASC', 'Query', 'Status != \'rejected\' AND Created > 
\'2008-08-01\'', 'Rows', 50, 'PrimaryGroupBy', ...) called at 
/usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/Component.pm line 135

HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xbc32400)', 
'ChartStyle', 'bar', 'Order', 'ASC|ASC|ASC|ASC', 'Query', 'Status != 
\'rejected\' AND Created > \'2008-08-01\'', 'Rows', 50, ...) called at 
/usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1273
    eval {...} called at 
/usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1268
    HTML::Mason::Request::comp('undef', 'undef', 'undef', 'ChartStyle', 
'bar', 'Order', 'ASC|ASC|ASC|ASC', 'Query', 'Status != \'rejected\' AND 
Created > \'2008-08-01\'', ...) called at 
/usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 467
    eval {...} called at 
/usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 467
    eval {...} called at 
/usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 419

HTML::Mason::Request::exec('RT::Interface::Web::Request=HASH(0xc516650)') 
called at 
/usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 168

HTML::Mason::Request::ApacheHandler::exec('RT::Interface::Web::Request=HASH(0xc516650)') 
called at 
/usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 825

HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0xb7074ac)', 
'Apache2::RequestRec=SCALAR(0xc511464)') called at 
/usr/local/rt38/bin/webmux.pl line 148
    eval {...} called at /usr/local/rt38/bin/webmux.pl line 148
    RT::Mason::handler('Apache2::RequestRec=SCALAR(0xc511464)') called 
at -e line 0
    eval {...} called at -e line 0 (/usr/local/lib/perl5/5.8.8/Carp.pm:272)
[Tue Aug 19 08:50:13 2008] [debug]: RT::Date used Time::ParseDate to 
make '2008-08-01' 1217541600 (/usr/local/rt38/bin/../lib/RT/Date.pm:209)
[Tue Aug 19 08:50:13 2008] [warning]: DBD::Pg::st execute failed: 
ERROR:  column "users_5.name" must appear in the GROUP BY clause or be 
used in an aggregate function at 
/usr/local/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 
505. (/usr/local/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm:505)
[Tue Aug 19 08:50:13 2008] [warning]: RT::Handle=HASH(0xb75825c) 
couldn't execute the query 'SELECT DISTINCT COUNT(main.id) AS id, 
Users_5.Name AS col1 FROM Tickets main JOIN Groups Groups_1  ON ( 
Groups_1.Domain = 'RT::Ticket-Role' ) AND ( Groups_1.Type = 'Requestor' 
) AND ( Groups_1.Instance = main.id ) LEFT JOIN CachedGroupMembers 
CachedGroupMembers_2  ON ( CachedGroupMembers_2.GroupId != 
CachedGroupMembers_2.MemberId ) AND ( CachedGroupMembers_2.GroupId = 
Groups_1.id ) LEFT JOIN CachedGroupMembers CachedGroupMembers_4  ON ( 
CachedGroupMembers_4.GroupId != CachedGroupMembers_4.MemberId ) AND ( 
CachedGroupMembers_4.GroupId = Groups_1.id ) LEFT JOIN Users Users_3  ON 
( Users_3.id = CachedGroupMembers_2.MemberId ) LEFT JOIN Users Users_5  
ON ( Users_5.id = CachedGroupMembers_4.MemberId )  WHERE (main.Status != 
'deleted') AND (main.Status != 'rejected' AND main.Created > '2008-07-31 
22:00:00') AND (main.Type = 'ticket') AND (main.EffectiveId = main.id)  
GROUP BY Users_3.Name ' at 
/usr/local/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 518

DBIx::SearchBuilder::Handle::SimpleQuery('RT::Handle=HASH(0xb75825c)', 
'SELECT DISTINCT COUNT(main.id) AS id, Users_5.Name AS col1 FR...') 
called at /usr/local/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder.pm 
line 238

DBIx::SearchBuilder::_DoSearch('RT::Report::Tickets=HASH(0xc585110)') 
called at /usr/local/rt38/bin/../lib/RT/Report/Tickets.pm line 164

RT::Report::Tickets::_DoSearch('RT::Report::Tickets=HASH(0xc585110)') 
called at /usr/local/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder.pm 
line 498
    DBIx::SearchBuilder::Next('RT::Report::Tickets=HASH(0xc585110)') 
called at /usr/local/rt38/bin/../lib/RT/Report/Tickets.pm line 228
    RT::Report::Tickets::Next('RT::Report::Tickets=HASH(0xc585110)') 
called at /usr/local/rt38/share/html/Search/Chart line 126
    HTML::Mason::Commands::__ANON__('Rows', 50, 'SecondaryGroupBy', '', 
'PrimaryGroupBy', 'Requestor', 'Format', '\'   <b><a 
href="__WebPath__/Ticket/Display.html?id=__id__">_...', 'Order', ...) 
called at /usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/Component.pm 
line 135

HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xc515dec)', 
'Rows', 50, 'SecondaryGroupBy', '', 'PrimaryGroupBy', 'Requestor', 
'Format', '\'   <b><a 
href="__WebPath__/Ticket/Display.html?id=__id__">_...', ...) called at 
/usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1278
    eval {...} called at 
/usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1268
    HTML::Mason::Request::comp('undef', 'undef', 'undef', 'Rows', 50, 
'SecondaryGroupBy', '', 'PrimaryGroupBy', 'Requestor', ...) called at 
/usr/local/rt38/share/html/autohandler line 308
    HTML::Mason::Commands::__ANON__('Order', 'ASC|ASC|ASC|ASC', 
'ChartStyle', 'bar', 'Query', 'Status != \'rejected\' AND Created > 
\'2008-08-01\'', 'Rows', 50, 'SecondaryGroupBy', ...) called at 
/usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/Component.pm line 135

HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xbc32400)', 
'Order', 'ASC|ASC|ASC|ASC', 'ChartStyle', 'bar', 'Query', 'Status != 
\'rejected\' AND Created > \'2008-08-01\'', 'Rows', 50, ...) called at 
/usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1273
    eval {...} called at 
/usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1268
    HTML::Mason::Request::comp('undef', 'undef', 'undef', 'Order', 
'ASC|ASC|ASC|ASC', 'ChartStyle', 'bar', 'Query', 'Status != \'rejected\' 
AND Created > \'2008-08-01\'', ...) called at 
/usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 467
    eval {...} called at 
/usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 467
    eval {...} called at 
/usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 419

HTML::Mason::Request::exec('RT::Interface::Web::Request=HASH(0xc2bc1a8)') 
called at 
/usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 168

HTML::Mason::Request::ApacheHandler::exec('RT::Interface::Web::Request=HASH(0xc2bc1a8)') 
called at 
/usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 825

HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0xb7074ac)', 
'Apache2::RequestRec=SCALAR(0xc518440)') called at 
/usr/local/rt38/bin/webmux.pl line 148
    eval {...} called at /usr/local/rt38/bin/webmux.pl line 148
    RT::Mason::handler('Apache2::RequestRec=SCALAR(0xc518440)') called 
at -e line 0
    eval {...} called at -e line 0 (/usr/local/lib/perl5/5.8.8/Carp.pm:272)

So, this is:
FreeBSD 7.0-RELEASE-p2  apache-2.2.9  mod_perl2-2.0.4,3
and:
Loaded perl modules
Perl v5.8.8 under freebsd
  Apache2::Const v2.000004;
  Apache2::Log v2.000004;
  Apache2::Module v2.000004;
  Apache2::RequestIO v2.000004;
  Apache2::RequestRec v2.000004;
  Apache2::RequestUtil v2.000004;
  Apache2::Response v2.000004;
  Apache2::ServerUtil v2.000004;
  Apache2::Status v4.00;
  Apache::DBI v1.06;
  Apache::Session v1.86;
  Apache::Session::Generate::MD5 v2.1;
  Apache::Session::Lock::Null v1.01;
  Apache::Session::Postgres v1.01;
  Apache::Session::Serialize::Base64 v1.01;
  Apache::Session::Store::DBI v1.02;
  Apache::Session::Store::Postgres v1.03;
  APR v0.009000;
  APR::Error v0.009000;
  APR::Pool v0.009000;
  APR::Table v0.009000;
  APR::Util v0.009000;
  AutoLoader v5.60;
  base v2.07;
  bytes v1.02;
  Cache::Simple::TimedExpiry v0.27;
  Calendar::Simple v44;
  capitalization v0.03;
  Carp v1.04;
  CGI v3.38;
  CGI::Cookie v1.29;
  CGI::Util v1.5_01;
  Class::Container v0.12;
  Class::Data::Inheritable v0.08;
  Class::Inspector v1.23;
  Class::ISA v0.33;
  Class::ReturnValue v0.55;
  Clone v0.28;
  constant v1.05;
  CSS::Squish v0.07;
  Cwd v3.2701;
  Data::Dumper v2.121_08;
  Date::Format v2.22;
  Date::Parse v2.27;
  DateTime v0.4302;
  DateTime::Locale v0.4001;
  DateTime::TimeZone v0.7701;
  DateTime::TimeZone::Floating v0.01;
  DateTime::TimeZone::Local v0.01;
  DateTime::TimeZone::OffsetOnly v0.02;
  DateTime::TimeZone::UTC v0.01;
  DBD::Pg v2.9.0;
  DBD::Sponge v12.010002;
  DBI v1.604;
  DBIx::SearchBuilder v1.54;
  DBIx::SearchBuilder::Union v0;
  DBIx::SearchBuilder::Unique v0.01;
  Devel::StackTrace v1.1902;
  Devel::StackTraceFrame v1.1902;
  Devel::Symdump v2.08;
  Digest::base v1.00;
  Digest::MD5 v2.36;
  DynaLoader v1.05;
  Email::Address v1.889;
  Encode v2.26;
  Encode::Alias v2.10;
  Encode::Config v2.05;
  Encode::Encoding v2.05;
  Errno v1.0901;
  Exception::Class v1.24;
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  Exporter v5.58;
  Exporter::Heavy v5.58;
  Fcntl v1.05;
  File::Basename v2.74;
  File::Glob v1.05;
  File::Path v1.08;
  File::ShareDir v1.00;
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  File::Spec::Unix v3.2701;
  File::Temp v0.20;
  FileHandle v2.01;
  GD v2.39;
  GD::Graph v1.44_01;
  GD::Graph::axestype v1.46;
  GD::Graph::bars v1.27;
  GD::Graph::colour v1.10;
  GD::Graph::Data v1.22;
  GD::Graph::Error v1.8;
  GD::Graph::utils v1.7;
  GD::Image v2.27;
  GD::Text v0.86;
  GD::Text::Align v1.18;
  GraphViz v2.03;
  HTML::Element v3.23;
  HTML::Entities v1.35;
  HTML::Formatter v2.04;
  HTML::FormatText v2.04;
  HTML::Mason v1.39;
  HTML::Mason::ApacheHandler v1.69;
  HTML::Mason::Exception v1.1;
  HTML::Mason::Exception::Abort v1.1;
  HTML::Mason::Exception::Compilation v1.1;
  HTML::Mason::Exception::Compilation::IncompatibleCompiler v1.1;
  HTML::Mason::Exception::Compiler v1.1;
  HTML::Mason::Exception::Decline v1.1;
  HTML::Mason::Exception::Params v1.1;
  HTML::Mason::Exception::Syntax v1.1;
  HTML::Mason::Exception::System v1.1;
  HTML::Mason::Exception::TopLevelNotFound v1.1;
  HTML::Mason::Exception::VirtualMethod v1.1;
  HTML::Mason::Exceptions v1.43;
  HTML::Parser v3.56;
  HTML::Scrubber v0.08;
  HTML::Tagset v3.20;
  HTML::TreeBuilder v3.23;
  I18N::LangTags v0.35;
  I18N::LangTags::Detect v1.03;
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  IO::Handle v1.27;
  IO::InnerFile v2.110;
  IO::Lines v2.110;
  IO::ScalarArray v2.110;
  IO::Seekable v1.1;
  IO::WrapTie v2.110;
  IPC::Open2 v1.02;
  IPC::Open3 v1.02;
  IPC::Run v0.80;
  List::MoreUtils v0.22;
  List::Util v1.19;
  Locale::Maketext v1.13;
  Locale::Maketext::Fuzzy v0.10;
  Locale::Maketext::Guts v1.13;
  Locale::Maketext::GutsLoader v1.13;
  Locale::Maketext::Lexicon v0.66;
  Locale::Maketext::Lexicon::Gettext v0.16;
  Log::Dispatch v2.21;
  Log::Dispatch::Base v1.09;
  Log::Dispatch::File v1.22;
  Log::Dispatch::Output v1.26;
  Log::Dispatch::Screen v1.17;
  Log::Dispatch::Syslog v1.18;
  Mail::Address v2.02;
  Mail::Field v2.02;
  Mail::Field::AddrList v2.02;
  Mail::Field::Date v2.02;
  Mail::Field::Generic v2.02;
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  Mail::Internet v2.02;
  Mail::Mailer v2.02;
  Mail::Util v2.02;
  MIME::Base64 v3.07;
  MIME::Body v5.427;
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  MIME::Field::ConTraEnc v5.427;
  MIME::Field::ContType v5.427;
  MIME::Field::ParamVal v5.427;
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  mod_perl v2.000004;
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  Regexp::Common::URI::file v2.102;
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  Regexp::Common::URI::http v2.103;
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  Regexp::Common::URI::pop v2.102;
  Regexp::Common::URI::prospero v2.102;
  Regexp::Common::URI::RFC1035 v2.102;
  Regexp::Common::URI::RFC1738 v2.106;
  Regexp::Common::URI::RFC1808 v2.102;
  Regexp::Common::URI::RFC2384 v2.104;
  Regexp::Common::URI::RFC2396 v2.102;
  Regexp::Common::URI::RFC2806 v2.102;
  Regexp::Common::URI::tel v2.102;
  Regexp::Common::URI::telnet v2.102;
  Regexp::Common::URI::tv v2.102;
  Regexp::Common::URI::wais v2.102;
  RT v3.8.1;
  RT::Interface::Email v2;
  RT::Interface::Web::Request v0.30;
  Scalar::Util v1.19;
  SelectSaver v1.01;
  Socket v1.78;
  Storable v2.18;
  strict v1.03;
  Symbol v1.06;
  Sys::Syslog v0.13;
  Text::Autoformat v1.14.0;
  Text::Quoted v2.05;
  Text::Reform v1.12.2;
  Text::Tabs v2005.0824;
  Text::Template v1.45;
  Text::Wrapper v1.02;
  Time::HiRes v1.9715;
  Time::JulianDay v2003.1125;
  Time::Local v1.18;
  Time::ParseDate v2006.0814;
  Time::Timezone v2006.0814;
  Time::Zone v2.22;
  Tree::Simple v1.18;
  UNIVERSAL v1.01;
  UNIVERSAL::require v0.11;
  URI v1.37;
  URI::Escape v3.29;
  URI::file v4.20;
  utf8 v1.06;
  vars v1.01;
  version v0.76;
  version::vxs v0.76;
  Want v0.18;
  warnings v1.05;
  warnings::register v1.01;
  XSLoader v0.06;

Any ideas?

Rainer