[rt-users] Problem after an upgrade to 3.8.1

[David Hobley]

Sebastien, 

I had this issue as well - luckily I was running in a Virtual Machine, so I upped the allocated memory from 1Gig to 2Gig and the problem went away. It looks like RT is a bit of a memory pig (in the nicest possible way!) How much memory do you have in your machine? 

Cheers, 
David 

----- Original Message ----- 
From: "Sebastien Termeau" <st at mobilepeople.com> 
To: rt-users at lists.bestpractical.com 
Sent: Wednesday, 20 August, 2008 11:22:13 PM GMT +10:00 Brisbane 
Subject: [rt-users] Problem after an upgrade to 3.8.1 

Dear RT-Users, 

I have a really recent RT 3.6.7 installation (around 200 tickets) 
running on CentOS 5.2. 
I was able to upgrade to 3.8.0 without problems. 
The problems appear when I tried to upgrade either from 3.6.7 to 3.8.1 
or from 3.8.0 to 3.8.1. A fresh 3.8.1 installation works fine. 
After the upgrade, when I try to access the web interface I only 
receive a blank page. 
In my apache error log file, the following message is present: 
Out of memory! 
Callback called exit. 
I got the same error when I tried to use "rt-clean-sessions". 
Using 'perl -d', I tracked down the error to 
RT::Interface::Web::Session::ClearByUser line 246 
eval { tie %session, $class, $id, $attrs }; 
-> $class=Apache::Session::MySQL 
-> $id=3d97a1c2c09740acfee006d0221d1d12 
-> attrs is an empty hash 

I tried to remove all the existing sessions in the database : delete 
from sessions; 
And it was working fine for 5 minutes. Then the same error rise again. 

Did I missed something in the upgrade process? 
Do you have a suggestion? 

Regards 
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-- 
Cheers, 
David Hobley 

IT Manager 
Creators of Miessence, MiVitality and MiEnviron 

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Email : david.hobley at mionegroup.com 
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