[rt-users] A header line which makes RT not re-open tickets?

[Jesse Vincent]

You want to look at RT::Action::AutoOpen.

Particularly, you're looking for a line like this:

         return undef if ($msg->GetHeader('RT-Control') || '') =~ / 
\bno-autoopen\b/i;


On Aug 25, 2008, at 4:35 AM, Richard Hartmann wrote:

> Hi all,
>
> is there any header line I could add that would RT ignore incoming
> emails (i.e. not reopen the ticket) or, preferably, to file the  
> reply as
> a comment but not re-open any closed tickets?
>
> As always, if there is not, what would others think of the  
> usefulness of
> such a thing?
>
>
> Thanks,
> Richard
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