[rt-users] RT Training Announcement - November 24, 2008

[Cassandra Phillips-Sears]

Due to popular demand, we're holding a second European RT training 
session in 2008! Come and join us!

2008 RT Fall Training

We provide unparalleled instruction in how to get the most out of RT. On 
November 24, we will be offering an intensive one-day developer and 
administrator training session taught by the developers who built RT. 
This is the first European training session where we will present new 
features and changes in RT 3.8.

This comprehensive session will cover:

* New features in RT 3.8
* RT's system architecture
* A guided tour of the RT source code
* Extension mechanisms you can use to customize RT
* How to tie RT into your existing authentication infrastructure
* Building your own tools that talk to the RT backend
* Automating common procedures
* Customizing RT's workflow to match your own
* How to write custom reports based on RT's data

This session will be offered in:

Madrid, Spain on Monday, November 24th, 2008

Register now to reserve your seat! Space is limited.

Reservations

To reserve your seat, please send mail to training at bestpractical.com 
with the names and email addresses of all attendees.

Private Training

Additionally, we offer private training sessions for organizations. If 
you would like to schedule a private training session, please drop us a 
line at training at bestpractical.com.

Payment Policy

The cost of training is € 695 and includes all necessary materials.
Discounts are available for organizations sending more than one 
participant and for academic institutions.
Upon receipt of your reservation we will email you an invoice. 
Hardcopies of your invoices will be given to you at the training 
session. If your company requires a hardcopy prior to that, please 
notify us and provide us with the contact and address and we will mail it.

Payment or purchase order must be received on or before the date two 
weeks prior to the class date. We accept payments by check or wire transfer.

If payment is not received, your seat will be released. Please note that 
without a cancellation notification, you will still be responsible for 
the cost of the training class even if you do not attend.

Cancellation Policy

To cancel your reservation, please send mail to 
training at bestpractical.com with the names and email addresses of those 
who wish to cancel.

* For any cancellations received on or before the date two weeks prior 
to the class date, the entire class fee will be refundable.
* For any cancellations received after the date two weeks prior to the 
class date, Best Practical will charge a € 150 cancellation fee.
* For any cancellations received 72 hours prior to the start time of the 
class, the entire fee is non-refundable.


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Cassandra Phillips-Sears
cassandra at bestpractical.com

Office Manager
Best Practical Solutions, LLC
http://www.bestpractical.com

RT Training Course!
San Francisco, CA, Oct. 2008
Email training at bestpractical.com for information