[rt-users] Automatic Ticket Assignment upon Ticket Creation in Queue X

[Kenneth Crocker]

Russ,


	For that, you would need to put in a scrip that has a condition of 
"OnCreate" and an action of "UserDefined". Then your code to set owner 
id to "whatever". However, if you have more than one queue, the scrip 
must be a queue oriented scrip, not global. Hope this helps. An example 
of a set command follows:

$ticket->SetDue($duedate->ISO);
$ticket->SetStatus('open');
$ticket->SetOwner($RT::Nobody->Id, 'Force');

Kenn
LBNL


On 8/25/2008 2:35 PM, Russ Penar wrote:
> The basic idea is, whenever a ticket is created in queue x the ticket  
> is automatically assigned to xAdmin.
> 
> Has anyone found this is possible?  If so, do you have any details to  
> share?
> 
> Regards,
> Russ
> 
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