[rt-users] Urgent help needed with Custom field on Ticket NOT WORKING

[Kenneth Crocker]

Curtis,


	First of all, what type of CF is it? A Text field or "select one 
value"? If it is a "Select one value" and there are no values to select 
from, then that would cause this problem. Also, just because you created 
a CF and applied it to a queue, that does not mean anyone can update it. 
  TO set up rights to update a CF you have to go to 
Configuration->Custom Fields->(select CF)->Group Rights. IT is here that 
you enable users to see and modify the CF. WE use groups so we don't 
have to maintain a whole truckload of users every time they changes 
responsibilities (we just remove them from a group and add them to 
another). If you only have a few users, the you might want to allow all 
privileged. Whatever your circumstances. The point is that a CF that is 
created AND applied to a queue still needs to have the usage rights set. 
CF's are treated as separate objects from tickets. Hope this helps.

Kenn
LBNL

On 8/26/2008 1:07 AM, Curtis Raams wrote:
> Hello,
> 
> I am using RT 3.8.0
> 
> I have custom fields that have been set as "tickets" in the Applies to
> field.
> When I attempt to create a new ticket, I see the custom field on the 'new
> ticket' page.
> However irrespective of what I insert to this value, it will not populate on
> the new ticket.
> 
> I get the error "Custom field 33 does not apply to this object"
> However the ticket is set as a "tickets" and in the Applies To tab it has
> been assigned to the Queue. And this is verified by the fact that it appears
> on the new ticket creation for this Queue.
> 
> Is there a known issue that someone may be able to assist me with on this
> one?
> 
> Curtis Raams
> 
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