[rt-users] Problems since upgrading to RT 3.8.x

[chaim.rieger at gmail.com]

Did the url change when you upgraded ?

------Original Message------
From: Shannon Adams
Sender: rt-users-bounces at lists.bestpractical.com
To: rt-users at lists.bestpractical.com
Sent: Aug 26, 2008 11:41
Subject: [rt-users] Problems since upgrading to RT 3.8.x

I have 3.8.1 installed, but we have had several problems that started since going to 3.8.0.  

1.  Randomly logging users out of RT.  One example is when a user clicks on "## highest priority tickets I own".   It brings up the top tickets, but when they click on one, it takes them back to the login screen.  When they log back in, it takes them into the ticket they clicked on before they logged out.

2.  One two occasions, RT has just crashed with an internal server error when trying to navigate to the URL.  I restarted httpd and mysqld and it still did not come up.  Everything worked fine after I rebooted.  I don't see anything in the logs to indicate the reason.

3.  Old code to show complete ticket history in a template no longer works, as detailed in previous post.

If anyone could lead me in the right direction on fixing any of these, I would appreciate it.

Thanks,
Shannon


      
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales at bestpractical.com


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com


Sent via BlackBerry from T-Mobile