[rt-users] Remove Quoted Text from Comments

[Paul Broadwith]

Ken,

Never noticed this. I assumed (wrongly!) that they were both the same.
That's one issue down!

Kind regards,

Paul Broadwith (MBCS)
Blue Ivy Ltd - Microsoft Small Business Specialist, UK Partner Qualified
for 2008


Tel.: 01955 698203
Windows Messenger: paul.broadwith at blueivy.co.uk
Web: http://www.blueivy.co.uk



-----Original Message-----
From: Kenneth Marshall [mailto:ktm at rice.edu] 
Sent: 29 August 2008 18:17
To: Paul Broadwith
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Remove Quoted Text from Comments

I believe that the Reply/Comment at the top of the screen do
not add the quote. This allows you to target which text is quoted
or not include any if that is the better option.

Ken

On Fri, Aug 29, 2008 at 06:00:40PM +0100, Paul Broadwith wrote:
> When you create a comment in a ticket, the previous text in the ticket
> is added into the comment as a quote. Is there any way to stop this?
> 
> Kind regards,
> 
> Paul Broadwith
> {Blue Ivy Ltd - ICT For Small Businesses}
> 
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