[rt-users] Notification to new owner when case "take"

[JohannS]

Hi Ruslan.
Thank you for the information, but i cannot seem to find the NotifyActor, is
this is a custom action?
Thanks
Johann



Ruslan Zakirov-2 wrote:
> 
> NotifyActor
> 
> On Sat, Nov 22, 2008 at 1:46 AM, JohannS <johann.stander at kaplan.com>
> wrote:
>> Hi. We have RT 3.8.6 currently installed. I am trying to setup a script
>> that
>> will notify the owner who just click the button "take", to assign the
>> case
>> to themselves. The normal script of condition "on create" or "on owner
>> change" does not send an email to the new owner. However if you change
>> the
>> owner through the basics window the script is fired, but "Take" has some
>> other kind of condition or flags. ANy help would be appreciated. Thanks
>> Johann
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> 
> 
> 
> -- 
> Best regards, Ruslan.
> _______________________________________________
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> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
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> 
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