[rt-users] User name collision

Jesse Vincent jesse at bestpractical.com
Fri Dec 5 11:23:21 EST 2008

On Fri, Dec 05, 2008 at 10:45:50AM -0500, Rich West wrote:
> I just got our company to migrate over to Request Tracker from an
> inferior product, and after a couple of days of good functionality, we
> received the following error:
>      RT could not load a valid user, and RT's configuration does not
> allow for the creation of a new user for this email (dshaw at mydomain.com).
> Now, we have had no problems with users submitting tickets... everyone
> is allowed to. 

Literally?  From 'UPGRADING':

	Now, if you want RT to automatically create new users upon ticket
	submission, you MUST grant 'Everyone' the right to create tickets.

> I'm fully versed in the internals of RT, so it isn't
> like this is something new for me.  So, as I dug in to the issue, I
> discovered that the user, dshaw, is listed in RequestTracker with the
> email address of dshaw at myotherdomain.com.  The user name in RT is dshaw.
> I am guessing that, because dshaw at myotherdomain.com was already in the
> system with the RT user name of "dshaw", RT couldn't automatically
> create another "dshaw" user with a different email address.
> Is this a known issue?  Is this something that can be avoided, and, if
> so, how?
> -Rich
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