[rt-users] rt 3.8.1 graph not working

[Ruslan Zakirov]

stop/start your web server

On Sat, Dec 6, 2008 at 5:04 PM, Natxo Asenjo <natxo.asenjo at gmail.com> wrote:
> hi,
>
> I have a clean test installation of rt 3.8.1 and it looks great.
> Thanks for all the hard work!
>
> This is a kvm virtual machine with debian testing. Most of the perl
> modules are from cpan, not from debian repos. I use the make fixdeps
> option.
>
> When I click on a ticket on the grap link, I get this ugly perl error page:
>
> Error during compilation of
> /opt/rt3/share/html/Ticket/Graphs/index.html: Attempt to reload
> RT/Graph/Tickets.pm aborted. Compilation failed in require at
> /opt/rt3/share/html/Ticket/Graphs/index.html line 78. Stack:
> [/opt/rt3/share/html/Ticket/Graphs/index.html:78]
> [/opt/rt3/share/html/Ticket/Graphs/index.html:78]
> [/usr/local/share/perl/5.10.0/HTML/Mason/Interp.pm:811]
> [/usr/local/share/perl/5.10.0/HTML/Mason/Interp.pm:441]
> [/usr/local/share/perl/5.10.0/HTML/Mason/Request.pm:246]
> [/usr/local/share/perl/5.10.0/HTML/Mason/Request.pm:211]
> [/usr/local/share/perl/5.10.0/HTML/Mason/ApacheHandler.pm:97]
> [/opt/rt3/bin/../lib/RT/Interface/Web/Request.pm:68]
> [/usr/local/share/perl/5.10.0/Class/Container.pm:275]
> [/usr/local/share/perl/5.10.0/Class/Container.pm:353]
> [/usr/local/share/perl/5.10.0/HTML/Mason/Interp.pm:348]
> [/usr/local/share/perl/5.10.0/HTML/Mason/ApacheHandler.pm:868]
> [/usr/local/share/perl/5.10.0/HTML/Mason/ApacheHandler.pm:822]
> [/opt/rt3/bin/webmux.pl:148]
> [/opt/rt3/share/html/Ticket/Graphs/index.html:78] BEGIN
> failed--compilation aborted at
> /opt/rt3/share/html/Ticket/Graphs/index.html line 78. Stack:
> [/opt/rt3/share/html/Ticket/Graphs/index.html:78]
> [/usr/local/share/perl/5.10.0/HTML/Mason/Interp.pm:811]
> [/usr/local/share/perl/5.10.0/HTML/Mason/Interp.pm:441]
> [/usr/local/share/perl/5.10.0/HTML/Mason/Request.pm:246]
> [/usr/local/share/perl/5.10.0/HTML/Mason/Request.pm:211]
> [/usr/local/share/perl/5.10.0/HTML/Mason/ApacheHandler.pm:97]
> [/opt/rt3/bin/../lib/RT/Interface/Web/Request.pm:68]
> [/usr/local/share/perl/5.10.0/Class/Container.pm:275]
> [/usr/local/share/perl/5.10.0/Class/Container.pm:353]
> [/usr/local/share/perl/5.10.0/HTML/Mason/Interp.pm:348]
> [/usr/local/share/perl/5.10.0/HTML/Mason/ApacheHandler.pm:868]
> [/usr/local/share/perl/5.10.0/HTML/Mason/ApacheHandler.pm:822]
> [/opt/rt3/bin/webmux.pl:148]
> [/opt/rt3/share/html/Ticket/Graphs/index.html:78]
>
> I installed graphviz because I was seeing this syslog:
> Dec  4 17:14:33  RT: You've enabled GraphViz, but we couldn't load the
> module: Can't locate GraphViz.pm in @INC (@INC contains:
> /root/rt-3.8.1/sbin/../local/lib /root/rt-3.8.1/sbin/../lib /etc/perl
> /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0 /usr/lib/perl5
> /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10
> /usr/local/lib/site_perl .) at /root/rt-3.8.1/sbin/../lib/RT/Config.pm
> line 249.
>
> # perl -MCPAN -e 'install GraphViz'
> CPAN: Storable loaded ok (v2.18)
> Going to read /root/.cpan/Metadata
>  Database was generated on Fri, 05 Dec 2008 03:27:20 GMT
> CPAN: YAML loaded ok (v0.67)
> Going to read 148 yaml files from /root/.cpan/build/
> CPAN: Time::HiRes loaded ok (v1.9711)
> ...........................................................................DONE
> Restored the state of 148 (in 1.2082 secs)
> GraphViz is up to date (2.03).
>
> Any clues?
> --
> Groeten,
> J.Asenjo
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-- 
Best regards, Ruslan.