[rt-users] rt-3.8.1 cannot get ExternalAuth.pm to be recognized in perl's @inc list
Calvin Chiang
calvin at utilyx.com
Wed Dec 10 09:52:08 EST 2008
Hi Keith,
Thanks for the quick reply!
I'll give it a shot now and post back with my results.
Cheers!
Calvin
Keith A McDermott wrote:
> Remove all ExternalAuth code so that it authenticates against the
> database. It needs to first create the default users in RT. Once the
> make initialize-database is done, then add the ExternalAuth into
> RT_SiteConfig.pm and you'll be great.
>
> Keith McDermott
> Desktop Support Specialist - PCN
> Physics Department, Purdue University
>
> Web: http://www.physics.purdue.edu/pcn
> E-mail: kmcdermo at purdue.edu
> Phone: (765)496-2202
> Address:525 Northwestern Avenue
> West Lafayette, IN 47907
>
> Check out our new documentation at:
> http://www.physics.purdue.edu/PCN/doc/wiki
>
>
>
> Calvin Chiang wrote:
>> Hi All,
>>
>> ok. this problem is really annoying me.
>>
>> I've been following some excellent install instructions from here:
>> http://wiki.bestpractical.com/view/Ubuntu_8.04.1
>>
>> on how to install rt-3.8.1 on ubuntu 8.04.
>>
>> All good down to the bit on initalizing the database.
>>
>> At the end of the intialization i get the error:
>>
>> calvinc at UbuntuBase804Small:~/tmp/rt-3.8.1$ sudo make initialize-database
>> /usr/bin/perl sbin/rt-setup-database --action init --dba root
>> --prompt-for-dba-password
>> In order to create or update your RT database, this script needs to
>> connect to your mysql instance on localhost as root
>> Please specify that user's database password below. If the user has
>> no database
>> password, just press return.
>>
>> Password:
>> Working with:
>> Type: mysql
>> Host: localhost
>> Name: rt3
>> User: rt_user
>> DBA: root
>> Now creating a mysql database rt3 for RT.
>> Done.
>> Now populating database schema.
>> Done.
>> Now inserting database ACLs
>> Granting access to rt_user@'localhost' on rt3.
>> Done.
>> Now inserting RT core system objects
>> Done.
>> [Wed Dec 10 13:58:03 2008] [crit]: Can't locate
>> RT/Authen/ExternalAuth.pm in @INC (@INC contains:
>> /home/calvinc/tmp/rt-3.8.1/sbin/../local/lib
>> /home/calvinc/tmp/rt-3.8.1/sbin/../lib /etc/perl
>> /usr/local/lib/perl/5.8.8 /usr/local/share/perl/5.8.8 /usr/lib/perl5
>> /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8
>> /usr/local/lib/site_perl .) at
>> /home/calvinc/tmp/rt-3.8.1/sbin/../lib/RT.pm line 624.
>> (/home/calvinc/tmp/rt-3.8.1/sbin/../lib/RT.pm:377)
>> Can't locate RT/Authen/ExternalAuth.pm in @INC (@INC contains:
>> /home/calvinc/tmp/rt-3.8.1/sbin/../local/lib
>> /home/calvinc/tmp/rt-3.8.1/sbin/../lib /etc/perl
>> /usr/local/lib/perl/5.8.8 /usr/local/share/perl/5.8.8 /usr/lib/perl5
>> /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8
>> /usr/local/lib/site_perl .) at
>> /home/calvinc/tmp/rt-3.8.1/sbin/../lib/RT.pm line 624.
>> make: *** [initialize-database] Error 255
>>
>> So the first time around, i thought that maybe i'd better install the
>> ExernalAuth.pm plugin. so i followed the instructions and got the
>> following success message:
>>
>> calvinc at UbuntuBase804Small:~/tmp/RT-Authen-ExternalAuth-0.06_02$ sudo
>> make install
>> Installing
>> /opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/User_Vendor.pm
>> Installing
>> /opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm
>>
>> Installing /opt/rt3/local/man/man3/RT::User_Vendor.3pm
>> Installing /opt/rt3/local/man/man3/RT::Authen::ExternalAuth.3pm
>> Writing /opt/rt3/local/man/auto/RT/Authen/ExternalAuth/.packlist
>> Appending installation info to
>> /opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/perllocal.pod
>> Installing
>> /opt/rt3/local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.pm
>> Installing
>> /opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth
>>
>>
>> So then i deleted the database reran make initialize-database. but
>> got the same problem.
>>
>>
>> So after a while i decided it was a problem with the @INC list. after
>> some digging around, i thought i'd add the full path to
>> ExternalAuth.pm to the PERL5LIB variable, which would add then add it
>> to @INC
>>
>> export
>> PERL5LIB=/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen
>>
>> after i do that i check @INC using
>>
>> perl -V
>>
>> and i get
>>
>> Built under linux
>> Compiled at Nov 27 2007 10:44:36
>> %ENV:
>>
>> PERL5LIB="/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/"
>> @INC:
>> /opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/
>> /etc/perl
>> /usr/local/lib/perl/5.8.8
>> /usr/local/share/perl/5.8.8
>> /usr/lib/perl5
>> /usr/share/perl5
>> /usr/lib/perl/5.8
>> /usr/share/perl/5.8
>> /usr/local/lib/site_perl
>>
>> yet when i delete the database and retry
>> sudo make initialize-database
>>
>> i the list of paths within @INC displays the same as the first time -
>> it still cant find ExternalAuth.pm
>>
>>
>> strangely,.. when i try to do a make initialize-database with out the
>> sudo i get:
>>
>> calvinc at UbuntuBase804Small:~/tmp/rt-3.8.1$ make initialize-database
>> /usr/bin/perl sbin/rt-setup-database --action init --dba root
>> --prompt-for-dba-password
>>
>> RT couldn't load RT config file /opt/rt3/etc/RT_Config.pm as:
>> user: calvinc
>> group: calvinc
>>
>> The file is owned by user root and group www-data.
>> This usually means that the user/group your webserver is running
>> as cannot read the file. Be careful not to make the permissions
>> on this file too liberal, because it contains database passwords.
>> You may need to put the webserver user in the appropriate group
>> (www-data) or change permissions be able to run succesfully.
>>
>> Can't locate RT_Config.pm in @INC (@INC contains: /opt/rt3/local/etc
>> /opt/rt3/etc /home/calvinc/tmp/rt-3.8.1/sbin/../local/lib
>> /home/calvinc/tmp/rt-3.8.1/sbin/../lib
>> /opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/
>> /etc/perl /usr/local/lib/perl/5.8.8 /usr/local/share/perl/5.8.8
>> /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8
>> /usr/local/lib/site_perl .) at
>> /home/calvinc/tmp/rt-3.8.1/sbin/../lib/RT/Config.pm line 410.
>> BEGIN failed--compilation aborted at sbin/rt-setup-database line 86.
>> make: *** [initialize-database] Error 255
>>
>>
>> which shows the correct path added into @INC here?!!!
>>
>> ....
>>
>> i'm sure it's something i've done/overlooked cos it always is.. but i
>> just cant see it.
>> any hints much appreciated!
>>
>>
>
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--
Calvin Chiang
Network Admin
Utilyx
1st Floor, 55 North Wharf Road
Paddington
London, W2 1LA
Tel: 020 7087 8673
www.utilyx.com
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