[rt-users] Notify by email

Robert Munsch Munsch at phillycarshare.org
Mon Dec 15 18:35:54 EST 2008

I think you want to add a "watcher" to the queue as an Admin cc:

Queues -> Select queue -> "Watchers" on top bar just to the right of

That's what I'm doing, anyway...

Rob Munsch
IT Administrator
Our wheels.  Your freedom.
215-730-0988 x131
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of Darvin Denmian
> Sent: Monday, December 15, 2008 2:27 PM
> To: RT-Users at lists.bestpractical.com
> Subject: [rt-users] Notify by email
> Hello,
> I need to be alerted via email when a new ticket is created in a
> queue. Is there a way to do that?
> Thanks.
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