[rt-users] RT permission question
KFCrocker at lbl.gov
Wed Dec 17 18:12:15 EST 2008
Here's another interesting test result; I had this same user create a
ticket in MY queue, which allows any privileged user the "SeeQueue" and
"CreateTicket" rights. Then I had this person create a ticket in his own
queue, make himself owner and then try to move it to my queue, No joy.?????
On 12/17/2008 12:27 PM, Stephen Turner wrote:
> On Wed, 17 Dec 2008 15:22:24 -0500, Kenneth Crocker <KFCrocker at lbl.gov>
>> I tried the following tests:
>> 1) added rights to the first group for target queue. No Joy.
>> 2) tried to have owner move ticket to a queue that allowed any
>> privileged user to "CreateTicket". Also no joy.
>> I'm dumbfounded. He IS a privileged user or I wouldn't be able to
>> him in a group. Of course, I checked anyway.
> Does your user have ModifyTicket on the "from" queue?
> One way to really get to the bottom of this is a Perl script that
> (logged on as your user) uses the API to read the ticket and attempts to
> change the queue. Stepping through the code using the debugger should
> show you exactly where the "permission denied" is happening and should
> help you figure out why.
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