[rt-users] RT 3.6.5 - quick search shows resolved tickets, seems wrong

[Ham MI-ID, Torsten Brumm]

Hi Dan,
Go to share/html/Elements and pick up Quicksearch change it to this:

<div class="ticket-overview">
<&|/Widgets/TitleBox, title => loc("Quick search"), bodyclass => "",
   titleright => loc("Edit"), titleright_href => $RT::WebPath.'/Prefs/Quicksearch.html' &>
<& /Elements/QueueSummary,
   cache => 'quick_search_queues',
   queue_filter => sub { $_->CurrentUserHasRight('ShowTicket') && !exists $unwanted->{$_->Name} },
   conditions => [ {cond => "Status = 'new'",  name => loc ('new')  },
                   {cond => "Status = 'open'", name => loc ('open') },
                   {cond => "Status = 'stalled'", name => loc ('stalled') },
                   {cond => "Status = 'resolved'", name => loc ('resolved') }] &>
</&>
</div>
<%INIT>
my $unwanted = $session{'CurrentUser'}->UserObj->Preferences('QuickSearch', {});
</%INIT>

Torsten 

> Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Alfred Manke, Thorsten Meincke, Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn (Stellv.), Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persönlich haftende Gesellschaft: Kühne & Nagel A.G., Sitz: Contern/Luxemburg Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne


-----Ursprüngliche Nachricht-----
> Von: rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] Im Auftrag 
> von Dan O'Neill
> Gesendet: Sonntag, 3. Februar 2008 22:16
> An: rt-users at lists.bestpractical.com
> Betreff: [rt-users] RT 3.6.5 - quick search shows resolved 
> tickets,seems wrong
> 
> In RT 3.6.5 when you use quick search it displays tickets 
> that are Resolved. I believe it used to only show tickets 
> that were New, Open or Stalled.
> 
> The settings in ./share/html/Elements/Quicksearch seem to 
> confirm that Resovled tickets aren't part of the search conditions.
> 
> Can anyone shed light on this?
> 
> Thanks,
> 
> dano
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com Commercial 
> support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
>