[rt-users] highlight updated tickets

[Roy Depp]

Thanks, thats great.
I have a problem though, i get the "REP" tag and I can see the "<div
class="statusreply">new REP</div>" lines correctly in the page source,
but it seems like the additional css styles aren't loaded. I've put
them into $RT_HOME/local/html/Callbacks/MyCallbacks/NoAuth/webrt.css/Default
as described in the ShowStatusInColor wiki page.
I've looked into the various RT mailing lists but came up with nothing
relevant, so I'm probably missing something here.
Any help will be appreciated.

tx,
Roy.

On Feb 5, 2008 11:16 AM, Johan Baarman <johan.baarman at citec.fi> wrote:
>
>  Hi, sorry for the late reply but I was looking for almost the same thing
> and here's how I solved it. I wanted to check if a ticket had been updated
> by anyone else than our staff i.e. requestor or any of the CC:s. I used the
> example callback and the css from the wiki to change the statuscolor and
> this is the function:
>
>  sub statusInColor {
>     my $Ticket = shift;
>     my $status = $Ticket->Status;
>     my $css = "status" . lc $status;
>     my $LastUpdater = $Ticket->LastUpdatedByObj->EmailAddress;
>     my $TicketRequestors =
> $Ticket->Requestors->MemberEmailAddressesAsString;
>     my $TicketCC = $Ticket->Cc->MemberEmailAddressesAsString;
>
>     if (($TicketRequestors =~ $LastUpdater) || ($TicketCC =~ $LastUpdater))
>     {
>         $css = "status" . lc "reply";
>      $status = "<div class=\"$css\">$status REP</div>";
>
>     }
>     else {
>         $status = "<div class=\"$css\">$status</div>";
>     }
>
>     return \"$status";
>  }
>
>  Besides changing the color, I set a "REP" flag after the status in case any
> of the users are colorblind. Hope this helps.
>
>  Regards,
>  Johan Baarman
>
>
>
>
>
>  On 1/23/08 2:49 PM, "Hoogstraten, Ton" <Ton.Hoogstraten at ingram.nl> wrote:
>
>
>
> Ello,
>
>  I'm looking for a possible way to make a ticket highlight when it has been
> last updated by anybody else then the owner. I Found ShowStatusInColor on
> the Wiki page, and it comes close to what I want but I could use some help
> finding the correct last updated by user in a ticket instead of the ticket
> status so I can modify the callback.
>
>  Regards,
>
>  Ton Hoogstraten
>
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