[rt-users] Reports

[Steve Cochran]

I was just looking at the built-in reports, and I couldn't find  
anything on the wiki or list archives about customizing them or  
creating new reports.

What's the most common approach? RT3StatisticsPackage? My needs are  
pretty simple.  Right now just have four main criteria to report on:

For a user-definable time period, stats on:
	- messages received
	- replies sent
	- tickets / category (custom field)

Thanks,
Steve