[rt-users] Rights, rights, rights...

[Jean-Sebastien Morisset]

On Thu, Feb 07, 2008 at 11:00:04AM -0800, Kenneth Crocker wrote:
> Jean-Sebastien,
> 
> 
> 	It looks better, that's for sure. Let me show what I have, with an 
> explanation for why, and you can take it from there, Obviously, every 
> installation will have it's different infrastructure needs, but on the 
> whole, what I'm doing and (more importantly) WHY will provide more 
> instruction and understanding of how these rights work. I'm absolutely 
> sure that anyone who has used RT with more than 10 queues (especially 
> for technical support) for more than a couple years would be able to 
> show you the same stuff as I'm about to. Here we go:
 
Kenneth,

OMG, that's was an amazing reply! Thanks! I implemented just about
everything, but had to give Everyone access to create tickets. I hadn't
thought of seperating queue owners into regular and admin - it makes
perfect sense. It also off-loads the tedious maintenance tasks from
myself and the unix guys. :-)

I have everything working very nicely, thanks to your help. Now I'm
tackling approvals. :-)

Thanks again,
js.
-- 
Jean-Sebastien Morisset, Sr. UNIX Administrator <jsmoriss at mvlan.net>