[rt-users] Why Resolve + Comment?

[Jean-Sebastien Morisset]

Hi everyone,

I have a small problem with my users... One of them will take ownership
of the ticket, work the problem, choose 'Resolve' and write what they
did in the text box.

This means the requestor doesn't see the summary of work done because
it's a comment and not a reply.

Is there a reason Resolve defaults to a Comment, and is there a way to
change the default to Reply?

Thanks,
js.
-- 
Jean-Sebastien Morisset, Sr. UNIX Administrator <jsmoriss at mvlan.net>