[rt-users] Emailing tickets search result

[Jesse Vincent]

On Mon, Feb 11, 2008 at 11:05:00AM +0200, Eynat Nir Mishor wrote:
> That's my fallback.
> But I prefer a self-containing email rather than a link.

We have something kind of cool along these lines that we're working to
get opensourced. I'm hopeful that it will happen this week.


> Eynat
> 
> -----Original Message-----
> From: Todd Chapman [mailto:todd at chaka.net] 
> Sent: Monday, 11 February 2008 5:12 AM
> To: Eynat Nir Mishor
> Cc: Toby Darling; rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Emailing tickets search result
> 
> Why don't you just email a link to a search so that it runs when clicked?
> 
> On 2/7/08, Eynat Nir Mishor <eynatnir2 at hotmail.com> wrote:
> > Thanks - it does the job, but it has two drawbacks:
> >
> > 1. It produces very simple textual output.  I would like to send a richer
> > HTML output similar to how search results appear in RT.
> >
> > 2. It is hard to customize.  I would like to use a template mechanism for
> > easy customization that my occur later in time.
> >
> > Eynat
> >
> > -----Original Message-----
> > From: Toby Darling [mailto:darling at ccdc.cam.ac.uk]
> > Sent: Wednesday, 06 February 2008 7:24 PM
> > To: Eynat Nir Mishor
> > Cc: rt-users at lists.bestpractical.com
> > Subject: Re: [rt-users] Emailing tickets search result
> >
> > Hi
> >
> > > Example for usage: every night email the manager a list of all tickets
> > that
> > > were created in the past day and how they divide by current status.
> >
> > Simple command line:
> >
> > for s in open new resolved; do
> >    echo "=== $s ==="; rt list -s "created = 'today' AND status = '$s'";
> > done | mail ...
> >
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