[rt-users] Determine OldValue of Status in External Script

[Mathew Snyder]

That actually sounds reasonable and makes sense.  Probably the fasted and
easiest method.  Thanks for the input.

Mathew

Todd Chapman wrote:
> You have to search through all the transaction of each ticket to see
> if the transaction you are interested in happened. You could also just
> check to see if the ticket has a Resolved time set. I don't think the
> resolved time is cleared when a ticket is reopened (easy enough to
> check).
> 
> You might want to write a scrip that sets a ticket custom field or
> attribute when a ticket is reopened, then your script can find the
> tickets it needs without search all the transactions (if you go that
> route.)
> 
> -Todd
> 
> On 2/10/08, Mathew Snyder <mathew.snyder at gmail.com> wrote:
>> When working with scrips within RT use of
>> $self->TransactionObj->OldValue is already in the context of the action
>> being performed.  However, I'm trying to write a script outside of RT
>> which will write out a list of tickets which have been reopened.  Since
>> it is external it doesn't seem, on the surface, that any checks are
>> already in the context of what I'm looking for.
>>
>> If I gather up a list of tickets which are 'new' or 'open', how do I
>> narrow that list down to tickets which were previously 'resolved' prior
>> to the current status?  Would I still use TransactionObj->OldValue?
>> TransactionObj doesn't seem correct since I'm not performing any
>> transactions to act as the context.
>>
>> When dealing with CustomFields I can specify by using
>> FirstCustomFieldValue.  How do I specify standard fields like Status?
>>
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