[rt-users] Log in Issues.

[Kenneth Crocker]

Stephen Turner,

	Well, I'm not an Apache guy, but my understanding is that with IE and 
Firefox, the "second sign-in" problem could be resolved by adding  the 
"transaction" argument to the session parameter for creating a session. 
This is what I have:

" > Did you tried adding 'Transaction' argument when creating session?
 > > Patch is attached.


Very cool. It sounds like folks using file-locking are definitely
winning with this. I suspect it got skipped at the time sessions were
implemented because: (From the doc)

 > >        Note that the Transaction argument has no practical effect 
on the MySQL
 > >        and Postgres implementations.  The MySQL implementation only 
supports
 > >        exclusive locking, and the Postgres implementation uses the 
transaction
 > >        features of that database."

	That's all I have. I handed this over to our support personnel and they 
took care of it. It's been working since then. There are, however, a few 
RT changes that can fix it. Jesse pointed them out after 3.6.4 came out:

"It's almost certainly the case that you have multiple valid DNS domain
names for your RT server. And RT's cookies are tied to a specific
domain.

Something like this:
	http://rt/
	http://rt.mycompany.com/
	http://rt3.mycompany.com/
	http://www.rt.mycompany.com/

If you start at one and RT canonicalizes it to another, you might be
fored to reauth.". Those are also possibilities. Hope this helps.

Kenn
LBNL


On 2/11/2008 10:38 AM, Stephen Turner wrote:
> At Monday 2/11/2008 01:19 PM, Kenneth Crocker wrote:
>> Emmanuel,
>>
>>
>>         We resolved that problem by modifying Apache to lock at the 
>> transaction
>> level. That solved the problem for us.
>>
>>
>> Kenn
>> LBNL
> 
> 
> Kenn - you modified Apache? In what way?
> 
> Emmanuel - look in the list archives for Alexandr Ciornii's mail from 
> December 30, 2007, subject "RT 3.6 requires two or three logins with 
> firefox and IE". It includes a patch that solved the problem for us.
> 
> Thanks,
> Steve
> 
> 
> Stephen Turner
> Senior Programmer/Analyst - SAIS
> MIT Information Services and Technology (IS&T)
> 
> 
>