[rt-users] 0 tickets found when using custom fields

[Kenneth Crocker]

Arksdjudz,


	Are you sure there is no embedded space or special (unprintable) 
character in the literal you are comparing with? I have found that when 
code doesn't behave like the code indicates (especially simple code), 
then I have made an assumption somewhere along my debugging process. 
Scrutinize everything. Hope this helps.

Kenn
LBNL

On 2/13/2008 12:43 AM, Arkadiusz Jakubas wrote:
> RT 3.6.3
> 
> When I search for example :  'CF.{Approval}' != '3. Approved' OR Queue = 
> 'my.queue'
> I get 0 tickets, my.queue has a hundreds ticket
> When I search only queue I get results.
> Is this some bug or I'm doing something wrong ?
> 
> 
> -- 
> Arkadiusz Jakubas
> Arces Network, LLC
> http://www.arces.net
> 
> 
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