[rt-users] Can RT replace Remedy?

[Erek Dyskant]

> 3) Any type of bulletin board or global notices functionality?

It's a kludge but the way that I do notices to technicians is with an
FYI queue, whose 5 most recently updated tickets show up as small block
on the right hand side.

This way if someone has an announcement that all RT administrators need
to see, they create a ticket in the FYI queue and it shows up on
everyone's dashboard and some people's email.

--Erek