[rt-users] [ANNOUNCE] Service Level Agreements extension

[Ruslan Zakirov]

Hello, dear RT user,

I'm proud to announce our new extension that would allow you to
mainatain Due dates of tickets in semi-automatic way.
Features:
* multiple levels of service
* per queue default levels of service
* resolve or/and response deadlines
* multiple business hours sets
* out of hours modifiers

You can find it on the CPAN, before installation you can read the following doc:

http://search.cpan.org/dist/RT-Extension-SLA/lib/RT/Extension/SLA.pm

-- 
Best regards, Ruslan.