[rt-users] File attachment error...

[Jean-Sebastien Morisset]

One of my users was doing a resolve and attaching two files on a ticket,
and received the following error:

error: MIME::Body::File->open /tmp/BG1jEFDvhd: No such file or directory at
/usr/local/lib/perl5/site_perl/5.8.8/MIME/Body.pm line 435.
context: ... 
431: if( $mode ne 'r' && $mode ne 'w' ) {
432: die "bad mode: '$mode'";
433: }
434: 
435: my $IO = IO::File->new($path, $mode) || die "MIME::Body::File->open $path: $!";
436: 
437: $IO->binmode() if $self->binmode;
438: 
439: return $IO;
... 

code stack: 

    /usr/local/lib/perl5/site_perl/5.8.8/MIME/Body.pm:435
/usr/local/lib/perl5/site_perl/5.8.8/MIME/Body.pm:335
/usr/local/lib/perl5/site_perl/5.8.8/MIME/Body.pm:217
/opt/rt3/lib/RT/I18N.pm:388
/opt/rt3/lib/RT/I18N.pm:207
/opt/rt3/lib/RT/I18N.pm:205
/opt/rt3/lib/RT/I18N.pm:205
/opt/rt3/lib/RT/I18N.pm:162
/opt/rt3/lib/RT/Ticket_Overlay.pm:2406
/opt/rt3/lib/RT/Ticket_Overlay.pm:2357
/opt/rt3/lib/RT/Interface/Web.pm:592
/opt/rt3/share/html/Ticket/Display.html:145
/opt/rt3/share/html/Ticket/Update.html:218
/opt/rt3/share/html/autohandler:291

What do you guys think? I check /tmp and it's 7771, so there shouldn't
be any problems writing any file in there.

Thanks,
js.
-- 
Jean-Sebastien Morisset, Sr. UNIX Administrator <jsmoriss at mvlan.net>